Ramona Stokes
Pelham,AL
Summary
Resourceful Associate dedicated to mentoring and educating new team members. Thorough resource on internal company policies and procedures. Driven attitude toward providing customer care within business environment.
Overview
7
7
years of professional experience
Work History
Associate
Amazon
Bessemer, AL
08.2023 - 07.2024
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Operated equipment and machinery according to safety guidelines.
- Worked effectively in team environments to make the workplace more productive.
Sales Associate
The Home Depot Inc
Pelham, AL
01.2019 - 08.2023
- Processed credit card transactions quickly and securely.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Described merchandise and explained use, operation and care.
- Greeted customers to determine wants or needs.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Prepared merchandise for purchase or rental.
- Worked with fellow sales team members to achieve group targets.
- Engaged customers in friendly, professional dialogue to determine needs.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Answered incoming telephone calls to provide store, products and services information.
- Computed purchases and received and processed cash or credit payment.
- Built and maintained relationships with peers and upper management to drive team success.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Adhered to company initiatives and achieved established goals.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Placed special orders or called other stores to find desired items.
- Maintained up-to-date knowledge of store merchandise and policies.
- Assisted customers with product selection, sizing and styling.
- Handled customer complaints in a professional manner.
- Answered store and merchandise questions and led customers to wanted items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Attended weekly team meetings to review performance goals and objectives.
- Maintained cleanliness of store environment including floors, windows, displays.
- Collected payments and provided accurate change.
- Ticketed, arranged and displayed merchandise to promote sales.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Answered customer inquiries regarding product features, pricing, and availability.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Conducted inventories on a regular basis to track stock levels.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Cashier
Publix
Helena, AL
09.2017 - 04.2021
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Helped with purchases and signed customers up for rewards program.
- Performed other duties as assigned by management.
- Resolved customer complaints professionally in accordance with company policy.
- Greeted customers and answered any questions they had about the store's products and services.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Adhered to social distancing protocols and wore mask or face shield.
- Answered customers' questions and provided information on store procedures or policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Checked personal identifications during alcohol and tobacco sales.
- Maintained work area and kept cash drawer organized.
- Answered customer questions and provided store information.
- Answered customer inquiries regarding store policies and procedures.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Followed company security procedures for handling large sums of money.
- Scanned items and checked pricing on cash register for accuracy.
- Learned roles of other departments to provide coverage and keep store operational.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Worked closely with front-end staff to assist customers.
- Greeted customers promptly and responded to questions.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Discounted purchases by scanning and redeeming coupons.
- Processed customer payments quickly and returned exact change and receipts.
- Welcomed customers, offering assistance to help find store items.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Collected payments and provided accurate change.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
Education
High School Diploma -
W A Berry High School
Hoover, AL05-1981
Skills
- Preparing reports
- Meeting scheduling
- Computer skills
- Policy implementation
- Customer interaction
- Problem-solving abilities
- Inventory management
- Cross-functional teamwork
- Courteous and professional
- Service assistance
- Multitasking and organization
- Product knowledge
- Customer engagement
- Customer service orientation
- Customer service
- Order fulfillment
- Reliable and punctual
- Cash handling
- Workplace safety
- Product merchandising
- Creative problem solving
- Sales expertise
- Adaptability and flexibility
- Verbal and written communication
- Point of sale operation
- Shipment processing
- Event coordination
- Attention to detail
- Flexible schedule
Timeline
Associate
Amazon
08.2023 - 07.2024
Sales Associate
The Home Depot Inc
01.2019 - 08.2023
Cashier
Publix
09.2017 - 04.2021
High School Diploma -
W A Berry High School