Ramona Taylor
Summary
Professional in resource management with proven track record of optimizing resource allocation. Focused on ensuring operational efficiency and achieving team goals. Reliable team collaborator with adaptable skills to meet changing needs, proficiency in scheduling, and effective communication.
Overview
13
13
years of professional experience
Work History
Resource Coordinator
Northwestern Memorial Hospital
03.2022 - Current
- Acts as a point person to address issues/complaints as they arise and escalates to appropriate resources as needed.
- Demonstrate proficiency in EMR registration process, co-pay collection and insurance collection/verifications.
- Demonstrates proficiency in monitoring registration productivity reports.
- Act as a role model by providing customer service excellence
- Coordinates the monthly employee schedule.
- Participates in the hiring process: coordinates onboarding process for new employees, provide general department/site orientation, assigns preceptor for new hires, coordinates orientation schedule, secures access to IT system and security access.
- Prepares the clinics for EOC(quarterly rounding)
- Maintains department supply inventory and special-order supplies.
- Maintain confidentiality
Cashier
IKEA
07.2021 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Offers additional products and services such as home delivery,credit card, and IKEA Family card.
- Resolves customer concern independently to meet their unique needs and expectations.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Patient Service Representative
Advocate Aurora Health/MFM/
07.2019 - 03.2022
- Collects co-payments,past due balances and point of service payments.
- Confirms and updates patient identification and demographic/insurance information.
- Completes patient registration as needed.
- Schedules appointments as needed.
- Posts payments,process billing information and perform "end of day" cash drawer closing.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
Cashier
West Suburban Currency Exchange
11.2017 - 07.2019
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Assisted customers with sending money via Western Union.
- Assisted customers with title transfers and vehicle stickers.
- Managed and balanced safe through out shift, heavy cash handling
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Handled cash with high accuracy and took care to check bills for fraud.
Customer Service Manager/Dept Manager
Walmart
07.2012 - 10.2017
- Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
- Trained 10 new employees each quarter in procedures and policies in order to maximize team performance.
- Mentored junior team members and managed employee relationships.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Education
High School Diploma -
Hirsch
Chicago, IL2002
Bachelor of Science - Social Work
Indiana Wesleyan University
Marion, INSkills
- Strong interpersonal and telephone communication skills
- Able to work under pressure and meet deadlines
- Medical terminology skills
- Knowledge of managed care systems
- Knowledge of proper insurance coding
- Problem-solving abilities
- Call center experience
- EPIC Super User
- Meeting facilitation
- Resource forecasting
- Staff development
- Training coordination
Timeline
Resource Coordinator
Northwestern Memorial Hospital
03.2022 - Current
Cashier
IKEA
07.2021 - 08.2023
Patient Service Representative
Advocate Aurora Health/MFM/
07.2019 - 03.2022
Cashier
West Suburban Currency Exchange
11.2017 - 07.2019
Customer Service Manager/Dept Manager
Walmart
07.2012 - 10.2017
Bachelor of Science - Social Work
Indiana Wesleyan University
High School Diploma -
Hirsch
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