Ramona Vicente
Hawthorne,CA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
31
31
years of professional experience
Work History
Office Manager
Sara Happ Inc
El Segundo, CA
10.2017 - 02.2024
- Entered customer orders manually, via Excel upload, and EDI.
- Transferred orders to a third-party warehouse electronically.
- Invoiced customers sent invoices via mail, email, and EDI.
- Charged customer credit cards.
- Sent collection emails to delinquent customers, and followed up with phone calls.
- I answered office phone calls and emails from website customers.
- Booked travel, flights, and car service.
- Coordinated meetings.
- Processed and refunded returns from both wholesale and retail website customers.
Customer Service Manager
RTA
Los Angeles, CA
06.2013 - 08.2017
- Entered customer orders manually, via Excel upload, and EDI.
- Created pick tickets for the shipping department.
- Occasionally, I helped pick and pack orders with the shipping department.
- Invoiced customers sent invoices via mail, email, and EDI.
- Charged customer credit cards.
- Sent collection emails to delinquent customers, and followed up with phone calls.
- I answered office phone calls, routed calls, and took messages.
- Processed and refunded returns from both wholesale.
Direct to Consumer Customer Service Manager
Guru Denim
Vernon, CA
06.2006 - 06.2013
- Entered customer orders manually and via Excel upload.
- I prepared orders for my team to enter, both new and replenishment orders.
- Coordinated with buying team to ensure adequate inventory for store openings.
- Transferred orders to a third-party warehouse electronically.
- Oversaw the processing of returns from retail website customers.
- Cancelled balance of partially shipped orders.
- Resolved issues with my team, gave them yearly reviews, and turned them in to my supervisors.
Customer Service Representative
Romance Du Jour
Los Angeles, CA
01.1993 - 06.2005
- Entered orders manually.
- Issued purchase orders for raw materials.
- Issued orders for markers to the marker maker.
- Issued cut tickets for the production department.
- I traveled to Bentonville, AR, for Walmart educational training.
- Helped with tracking and reconciling inventory, both raw materials and finished goods.
Education
Some College (No Degree) -
Arizona Western College
Yuma, AZSkills
- Complaint resolution
- Inventory control
- Report preparation
- Billing and filing
- Problem-solving
- MS office
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Important To Me
Work-life balanceCompany CultureWork from home optionHealthcare benefitsPaid time off401k matchTimeline
Office Manager
Sara Happ Inc
10.2017 - 02.2024
Customer Service Manager
RTA
06.2013 - 08.2017
Direct to Consumer Customer Service Manager
Guru Denim
06.2006 - 06.2013
Customer Service Representative
Romance Du Jour
01.1993 - 06.2005
Some College (No Degree) -
Arizona Western College
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