RAMONA WAUNEKA

• Improved leadership development by designing and implementing targeted training programs for managers and executives.
• Enhanced employee satisfaction by implementing innovative HR policies and programs.
• Promoted a culture of learning within the organization by offering various professional development opportunities to employees at all levels.
• Evaluated HR metrics to identify trends, areas of improvement, and opportunities for strategic decision-making based on data-driven insights.
• Optimized performance management systems for better alignment with organizational goals and employee expectations.
• Supported succession planning efforts by identifying key roles within the organization that required proactive talent pipeline development strategies.
• Spearheaded change management efforts during organizational restructuring, minimizing disruption to employees and maintaining productivity levels.
• Facilitated employee relations, benefits administration and performance management initiatives to support workforce needs.
• Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
• Collaborated with cross-functional teams to address employee concerns and provide innovative solutions to complex HR challenges.
• Conducted regular reviews of HR processes to identify inefficiencies or redundancies that could be eliminated or streamlined for increased effectiveness.

Assisted the CEO in all the following:

• Leading cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
• Managed financial, operational and human resources to optimize business performance.
• Demonstrated proficient leadership skills to motivate employees and build competent teams.
• Collaborated with senior management and Board of Directors to develop strategic initiatives and long term goals.
• Identified opportunities to improve business process flows and productivity.

• Managed the onboarding process, providing new hires with necessary tools for success from day one.
• Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
• Maintained "open door" policy to encourage employee communications and resolution of issues.
• Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
• Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
• Developed comprehensive employee training programs, resulting in a more skilled workforce.
• Collaborated on hiring and training of new employees, professional growth of staff and team building and motivation.
• Led HR department restructuring, optimizing team resources for improved productivity and effectiveness.

• Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
• Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
• Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
• Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.

• Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decisionmaking.
• Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
• Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
• Facilitated criminal background check process for new hires.
• Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
• Implemented and supervised orientation procedures for new hires.

• Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decisionmaking.
• Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
• Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
• Facilitated criminal background check process for new hires.
• Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
• Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
• Managed talent acquisition process, resulting in improved candidate quality and faster time-to-fill ratios.
• Actively participated in recruitment drives and job fairs representing company's values and vision while attracting qualified candidates.

• Maintained accurate financial records by regularly reconciling accounts receivable ledgers.
• Ensured timely payments from clients through effective communication and proactive followups.
• Posted customer payments by recording cash, checks, and credit card transactions.
• Verified discrepancies and resolved clients' billing issues

• Enhanced voucher processing efficiency by implementing new verification techniques and procedures.
• Contributed to cost savings efforts by identifying overpayments or duplicate charges during voucher examinations, resulting in substantial savings for the organization.
• Tracked data and entered into the Resource Patient Management System (RPMS) for accounting purposes.
• Collaborated with the finance team to reconcile discrepancies found in voucher examinations, ensuring accurate financial records.
• Maintained confidentiality of sensitive information while examining vouchers, protecting both client and company interests.

• Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
• Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
• Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
• Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.

• Assisted with document scanning and imaging projects to support accurate file back-up.
• Identified and corrected inconsistencies in filing systems for increased accuracy.
• Examined, categorized, and sorted incoming documents.
• Created, implemented and monitored filing systems for easy retrieval of records.