RAMONA WHITT
Union
Summary
Dynamic leader with extensive experience at American Financial Resources, Inc., excelling in department management and staff development. Proven track record in enhancing customer satisfaction through compliance and training initiatives. Proficient in Encompass and TRID regulations, driving operational efficiency while fostering a motivated team environment. Bilingual communicator dedicated to achieving results.
Overview
22
22
years of professional experience
Work History
VP SetUp Operations
American Financial Resources, Inc
Parsippany
01.2012 - 08.2024
- Oversee a group of 30 employees to perform opening, licensing, and disclosing of new loans submitted by Brokers/Credit Unions/ Correspondent lenders within Agency guidelines and compliance
- Supervise daily operations of production for team and determine work priorities and schedule
- Work directly with outsource staffing
- Assist other departments as requested
- Resolve issues for underwriters, processors, closers
- Respond to upper management, Account Executives and lending partners
- Hire new team members, resolve employee issues with Human Resources
- Evaluate, counsel, and train employees on mortgage products
- Oversee MI, 4506 T, appraisal and FHA document orders
- Reports to Chief Operations Officer with daily KPI of the department.
- Audit loans for accuracy once they are submitted for underwriting
- Train company personnel outside of Set Up Dept to increase their understanding of the work process and improve customer service.
Senior Loan Processor
KWIK Mortgage Group
South Plainfield
01.2009 - 03.2012
- Detail oriented, capable of prioritizing a broad range of tasks
- Prioritizing deadlines
- Positive thinking, self-directed and results oriented
- Ability to motivate and inspire staff
- Highly self-motivated, confident, eager to apply new skills.
- Work independently and as a part of a larger team.
- Establish and maintain strong ongoing relationships with loan officers, realtors, borrowers, lawyers and underwriters
- Knowledge of pricing and programs of conforming, non-conforming, FHA/VA loans
Senior Loan Processor
ABEMORT, Inc
Union
01.2003 - 01.2009
Education
BA - Business-Accounting
Far Eastern University
Manila, PhilippinesSkills
- Department management
- Staff recruitment and development
- Customer satisfaction and compliance
- Bilingual communication
- TRID and regulation adherence
- Encompass and Datatrac expertise
- Fraudguard and Lexis Nexis proficiency
- IDS and Calyx Point knowledge
- Government lending platforms experience
- Paycom and ADP payroll systems
- Microsoft Office applications
Personal Information
Title: VP SET UP OPERATIONS (RETAIL & WHOLESALE)
Timeline
VP SetUp Operations
American Financial Resources, Inc
01.2012 - 08.2024
Senior Loan Processor
KWIK Mortgage Group
01.2009 - 03.2012
Senior Loan Processor
ABEMORT, Inc
01.2003 - 01.2009
BA - Business-Accounting
Far Eastern University
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