RAMONA WINNERS
Anna,TX
Summary
Experienced Director of Operations with a strong track record in effectively managing financial services operations. Skilled in supervising teams, coordinating projects, and solving complex problems through analytical thinking. Known for optimizing resource utilization to achieve challenging targets, while maintaining a diplomatic approach in resolving disputes and coordinating diverse teams.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Director of Operations
Guardian Life
03.2022 - 11.2024
- Laid the groundwork to improve team performance by training, coaching, and mentoring direct reports in communication, customer service, and process improvement, fostering a high-performing team
- Improved administrative support systems by centralizing HR data, maintaining accurate recordkeeping, and ensuring compliance with information security policies and procedures
- Strengthened team collaboration and morale through performance management, team-building activities, charity initiatives, and community engagements
- Aligned the organization for growth by managing day-to-day operations and optimizing processes for retention and efficiency, resulting in a 200% sales increase in 9 months and a 7% investment rise over 2 years
- Excelled in achieving outstanding project results by developing operational guidelines, policies, and system analyses, which improved overall efficiency by 30% and strengthened internal structures for marketing, sales, and financial metrics
- Encouraged administrative efficiency and effectiveness by overseeing HR functions, including PTO policies, recruitment tracking, onboarding/offboarding systems, performance reviews, and dispute resolution
- Fueled business development opportunities by managing budgets, expenses, and financial operations, including invoicing, bank reconciliations, month/year-end reporting, and voucher reimbursements
- Partnered with leadership to enhance attraction and retention strategies, managed benefits inquiries/enrollment, and served as the primary point of contact for all business-related functions
- Designed website and consistently updated its content, including new hire bios and promotional posts
- Managed executive calendars, coordinated travel itineraries, and streamlined off-campus activities
- Maintained updated employee records, office directory, and disaster recovery plans or BCP (Business Continuity Plan)
- Implemented, negotiated, and nurtured cost-effective agreements with vendors, reducing the cost of supplies and services
Administrator & New Business Manager
New York Life
08.2000 - 03.2022
- Strived for perfection by supervising input and output processes, consistently maintaining high-quality performance standards, identifying inefficiencies, and implementing workflow optimizations
- Delivered exceptional customer service by responding to employee and client inquiries with professionalism and efficiency, promptly addressing concerns, fostering trust, and strengthening workplace satisfaction and engagement
- Catalyzed immediate positive change by investigating and resolving HR discrepancies, implementing proactive solutions that enhanced the accuracy and efficiency of employee records, reducing errors, and improving data integrity
- Paved the way for company success by managing payroll and accounts payable/receivable for 200+ advisors, ensuring timely and accurate processing while maintaining compliance with financial regulations and internal policies
- Achieved optimal levels of personal performance and accomplishment by assisting employees with benefits enrollment and administration, providing clear guidance to help them make informed decisions
- Maximized organizational productivity by facilitating employee onboarding and training programs, streamlining new hire integration, improving workforce readiness, and ensuring compliance with company policies and industry regulations
- Consistently updated the website’s content, including new hire bios
- Managed executive calendars and coordinated travel itineraries
HR Coordinator
Regal Staffing | UPS
10.2005 - 12.2005
- Orchestrated end-to-end onboarding operations, ensuring seamless integration of approximately 50 new hires into the organization through comprehensive orientation programs and streamlined processes
- Administered benefits enrollment procedures, guiding employees through selection options and ensuring accurate implementation to meet organizational compliance standards
- Managed 10 incoming calls, emails, and in-person meetings per day, establishing a foundation for resolving employee concerns by implementing structured feedback channels, fostering clarity, and delivering equitable solutions that enhanced workplace satisfaction and engagement
Education
MBA - Human Resources Management
LSUS
Shreveport, LA12.2025
Bachelor of Science - Business Management, Human Resource Management
Liberty University
Lynchburg, VA12-2020
Associate in Applied Science - Accounting Technology
Mississippi Delta Community College
Moorhead, MS05-2000
Skills
- Flexible Problem-Solving
- Focus on Continuous Improvement
- Effective Interpersonal Communication
- Strong Ethical Standards
- Effective Conflict Resolution
- Regulatory Compliance Oversight
- Active Listening & Critical Thinking
- Effective Leadership
- Operational efficiency
- Strategic Workforce Planning
- Performance Evaluation
- Financial Oversight
- Effective Multitasking
- Detail-Oriented Approach
- Strategic Decision-Making
Technical Acumen
- Workday
- Proficient in Microsoft 365 Office Suite
- Salesforce
- AX Dynamics
- LinkedIn Recruiter
- SmartOffice Recruiter
- Information Security Lead
- SharePoint
Certification
- HR as a Strategic Business Partner, LinkedIn Learning - 2024
- Human Resources: Running Company Onboarding, LinkedIn Learning - 2025
- LOMA Certified: FLMI, ACS, ALMI, ARA
Accomplishments
- Engineered an exponential growth trajectory, elevating agency sales from $2K to over $450K in just 9 months and surpassing $1.6M within 3 years through strategic initiatives and effective resource allocation.
- Instituted a performance management framework that bolstered staff productivity by 15%, complemented by the integration of innovative motivational strategies for the sales team and the execution of employee development programs.
- Elevated firm rankings from #26 to #11 nationwide in agent productivity and from #45 to #25 in premiums paid over 2 years, while driving a 7% growth in investment business and a 9% increase in commissions within a single year.
- Managed recruitment life cycle, resulting in a 5% growth in 4 months and 24% in 2 years.
- Used Microsoft Excel to develop tracking spreadsheets for qualitative and quantitative career metrics. spreadsheets.
Timeline
Director of Operations
Guardian Life
03.2022 - 11.2024
HR Coordinator
Regal Staffing | UPS
10.2005 - 12.2005
Administrator & New Business Manager
New York Life
08.2000 - 03.2022
MBA - Human Resources Management
LSUS
Bachelor of Science - Business Management, Human Resource Management
Liberty University
Associate in Applied Science - Accounting Technology
Mississippi Delta Community College
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