RAMONA WOOD
Shiloh,Ga
Summary
PROFESSIONALSUMMARY Experienced Customer Service initiative-taking individual. Enthusiastic and detailed oriented. Strong interpersonal and communicational skills, Outgoing personality with Excellent Management and Customer Service skills. Over 15 years experience in Customer Service,Management, Public Relations, strong organizational skills, and ability to multitask. I've worked Remote since Feb 2020. Knowledgeable and dedicated customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships,
Overview
24
24
years of professional experience
Work History
Emergency Dispatch
Gwinnett County Department of Water Resources
09.2011 - 06.2022
- Dispatch calls to a leak investigator for water leaks, sinkholes in the
- Monitors over 250 pump station sites for alarms
- Keep accurate record of times, dates, and location of alarms .
- Tracks progress of work orders for work progress and re-inspections, generates incomplete work orders
- Utilize the computerized work order system to generate daily reports
- Contact the Utility Protection Center (UPC) before utility work begins, provides and receives information regarding underground utility locates
- Performs clerical duties related to the department
- Maintain key box for vehicles, equipment and for the purpose of securing vehicles
- Keep up with truck logs and service
- Monitor ground and building security via cameras and answer distress calls
- Provide customer service to our customer in the area of emergency water, sewer, storm water, and pump station repairs, etc
- Send out water outage e-mails to building
- Notifies fire department of outages
- Report sewer spills to appropriate personnel, notify downstream contacts
- Generates daily reports for Coordinators
- Customer Service .
- Frances Butler -678-376-7194Francs.Butler@gwinnettcounty.com
- Private in-home Care Aide, Cornerstone In
Home Care
11.2017 - 12.2019
- Helped residents with daily living tasks including feeding, dressing, and personal hygiene
- Encouraged social interaction of clients and participated in activities that encouraged reading, games, and activities
- Ensured complete documentation when entering data into the EMR system
- Assisted the patient in day-to-day basic functions and prepared patient's meals according to meal plans
- Collaborated with peers and medical teams to support resident care plans, working under RN's supervision
- Observed condition of patients by examining them, including checking of existing conditions, such as open wounds or detecting blood in the urine
- Evaluated patient's medical condition on a daily basis; maintained records and files of patient's medical records and prescriptions
- Monitored patient condition recording vitals
- Shariema Haniff 678-283-0275 cobblestonegh@aol.com
Leasing Agent, Assistant
Condominium Concepts
08.2010 - 09.2011
- Leasing condos/apartments
- Rental payments run credit and background checks on clients
- Configure rental contracts and addendum' s
- Arrange all move in and move outs
- Schedule maintenance procedures with maintenance department
- Organized events to engage residents
- Ceree Buechel 404-446-0505 Managercbuechl@condominiumconcepts.com
Front Desk Personnel
Georgia Real Estate Commission
03.2009 - 08.2010
- Managed Front Desk of Georgia Real Estate Commission
- General Front end office duties,
- Sort daily mail and faxes and distributed to proper departments
- Data entry
- Frank Ambio 404-656-3916 Department frank.ambio@grec.state.ga.us
Pr•operty Manager
Attic Self Storage
09.2006 - 04.2009
- Responsible for managing 538 storage and covered parking facility,
- Scheduled move in and move out procedures
- Marketing ads and auctions.
- Ran Site-Link and Digi-gate system
- Trained new employees Rick Wiggins 770- 966-9020 GMJWilliams@atticstorageonline.com.
Director of Operations
Concierge International Inc
09.2000 - 09.2006
- Sold in Concierge Services and Property Management services to Condominium and Office Buildings in Atlanta Georgia and Jacksonville Florida
- Conducted all monthly staff meetings,
- Hiring ,payroll, event planning,
- Handled all public relations for company, maintained website
- Proposals and correspondence, managing invoicing, bank reconciliations and all bookkeeping
- Scheduling service calls/dispatch, providing professional customer and vendor relationships.
Education
High School Diploma -
Southwestern HighSchool
Detroit, MISkills
- Customer Service Relations
- Microsoft Office,Excell
- Quick Books,
- Dispatcher Monitoring
- Crisis Intervention
- Reference Assistance
- Alarm Reporting
- Quality Assurance Requirements
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
One doesn’t discover new lands without consenting to lose sight, for a very long time, of the shore.
André Gide
Timeline
Home Care
11.2017 - 12.2019
Emergency Dispatch
Gwinnett County Department of Water Resources
09.2011 - 06.2022
Leasing Agent, Assistant
Condominium Concepts
08.2010 - 09.2011
Front Desk Personnel
Georgia Real Estate Commission
03.2009 - 08.2010
Pr•operty Manager
Attic Self Storage
09.2006 - 04.2009
Director of Operations
Concierge International Inc
09.2000 - 09.2006
High School Diploma -
Southwestern HighSchool
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