Ramona Wright
Savoy
Summary
Well-versed in the field of customer service with background as Member Service Representative. Experienced in providing top-tier service, resolving complex issues and fostering positive relationships with clients. Strengths include strong verbal communication, problem-solving skills and ability to maintain composure under pressure. Made significant impact in previous roles by improving client satisfaction and retention rates.
Overview
18
18
years of professional experience
Work History
Member Service Representative/Lead
Sam's Club
Sherman
07.2020 - Current
- Assisted members with product inquiries and membership services.
- Processed transactions accurately at the point of sale.
- Resolved member complaints and provided effective solutions promptly.
- Trained new employees on customer service protocols and store policies.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Answered incoming calls regarding membership benefits and services.
- Greeted customers in a friendly and professional manner.
Cook
Homestead of Collinsville
Collinsville
11.2016 - 07.2020
- Cook, clean, create menus and substitutes.
- Interact with patients and their family in a friendly, professional manner.
- Prepared and cooked meals according to dietary guidelines and resident preferences.
- Collaborated with staff to plan menus catering to diverse dietary needs.
- Trained new kitchen staff on cooking techniques and safety protocols.
- Engaged with residents to receive feedback on meals and dining experience.
Cashier
Lakeway
Lakeway
07.2008 - 02.2017
- Handle money, including countdowns at beginning and end of day.
- Cook, clean, stock and other duties.
- Maintain a professional environment while interacting with customers and being friendly.
- Create orders and help with scheduling
Education
High school diploma -
Slidell High School
SlidellSkills
- Complaint resolution
- Employee training
- Customer relationship management
- Membership services
- Team collaboration
- Effective communication
- Friendly demeanor
- Point-of-sale system
- Member correspondence
- Relationship building
- Escalation handling
- Complaint handling
- Membership renewals
- Excellent communication
- Self motivation
Personal Information
- Age: 36
- Date of Birth: 01/21/1990
- Gender: Female
- Driving License: 1
Timeline
Member Service Representative/Lead
Sam's Club
07.2020 - Current
Cook
Homestead of Collinsville
11.2016 - 07.2020
Cashier
Lakeway
07.2008 - 02.2017
High school diploma -
Slidell High School