Summary
Overview
Work History
Education
Skills
References
Timeline
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Ramona Yedinak

Antelope

Summary

Dynamic Service Desk Specialist with a proven track record at Sutter Health, excelling in hardware diagnostics and service desk support. Known for resolving complex IT issues swiftly while maintaining a friendly demeanor, enhancing customer satisfaction and minimizing downtime. Recognized for exceeding expectations and driving team productivity through effective conflict resolution.

Overview

11
11
years of professional experience

Work History

Service Desk Specialist

Sutter Health
Sacramento
10.2022 - Current
  • Answered queries by telephone or self-service ticket to support internal and outside computer hardware, software, network, application access and telecommunications systems.
  • Documented solutions and troubleshooting steps concisely in ticketing system and alerted other team members of new service solutions.
  • Analyzed and resolved IT problems to achieve complete resolution for customers with minimal productivity loss.
  • Routed, tracked and managed client's service desk tickets from inception to close and documented issues and results.

Environmental Service Aide

Sutter Health
Roseville
09.2021 - 10.2022
  • Exceeded facility standards regularly by working with detail-oriented approach.
  • Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.

Flight Coordinator

REACH Air Medical, LLC
Sacramento
03.2021 - 09.2021
  • Responded to emergent situations regarding flight operations or medical issues to quickly identify concerns, provide support and transport personnel and passengers away from critical scenes.
  • Answered 50-80 calls per day requesting helicopter EMT flights for scene calls, hospitals and search and rescue attempts.

Call Center Representative Specialist

Safe Credit Union
Roseville
02.2020 - 08.2020
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Customer Service Representative Supervisor

Tekniton
North Highlands
03.2014 - 12.2019
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings.
  • Monitored daily activities of customer service team, providing guidance and encouragement to optimize productivity.

Education

High School Diploma -

Center High School
Antelope, CA
06.2008

Associate of Arts - Social Sciences

American River College
Sacramento, CA

Skills

  • Hardware diagnostics
  • Application installations
  • Service desk support
  • Call Center Operations
  • Conflict resolution
  • Friendly, positive attitude

References

References available upon request.

Timeline

Service Desk Specialist

Sutter Health
10.2022 - Current

Environmental Service Aide

Sutter Health
09.2021 - 10.2022

Flight Coordinator

REACH Air Medical, LLC
03.2021 - 09.2021

Call Center Representative Specialist

Safe Credit Union
02.2020 - 08.2020

Customer Service Representative Supervisor

Tekniton
03.2014 - 12.2019

High School Diploma -

Center High School

Associate of Arts - Social Sciences

American River College

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