Ramona Yong
Hilo,HI
Summary
Committed culinary expert specializing in food safety management and kitchen operations, ensuring adherence to high standards.
Overview
24
24
years of professional experience
Work History
Kitchen Staff Member
Jhara Store
Hilo, HI
05.2024 - Current
- Ensured cleanliness and organization of kitchen and storage areas through effective delegation.
- Trained new employees on food safety standards and kitchen procedures to ensure compliance.
- Assisted in menu planning and inventory management to optimize daily operations.
- Implemented daily checklists to uphold equipment maintenance and sanitation protocols.
- Monitored food quality to consistently meet safety and presentation standards.
- Facilitated effective communication between kitchen staff and front-of-house team.
- Oversaw food preparation, production, and presentation according to established quality standards.
- Managed kitchen staff by assigning tasks across various stages of food production.
Office Clerk /Crew Kitchen Staff Member
Thomas T Kadota LTD dba K's Drive In
Hilo, HI
07.2020 - 05.2024
- Streamlined daily office operations to enhance workflow and organization.
- Coordinated meetings and schedules for team members and executives.
- Performed clerical duties including photocopying, faxing, and mailing.
- Organized filing systems, maintained records, and updated databases efficiently.
- Assisted chefs in cooking and plating dishes to ensure timely service.
- Operated kitchen equipment adhering to safety and sanitation protocols.
- Monitored food quality and freshness prior to customer service.
- Cleaned and sanitized work areas, utensils, and equipment throughout shifts.
Front Desk Manager
The Venetian Hotel Resort Casino
Las Vegas, NV
06.2001 - 12.2019
- Managed front desk operations to ensure efficient guest check-in and check-out.
- Supervised staff training, enhancing customer service skills and operational efficiency.
- Coordinated interdepartmental communication to resolve guest inquiries promptly.
- Addressed guest complaints professionally, fostering satisfaction and loyalty.
- Utilized reservation systems for effective management of bookings and room availability.
- Developed protocols to streamline daily front desk operations and improve service quality.
- Performed cashier duties, including payments, account balancing, refunds, and discrepancy resolution.
- Received incoming calls and collaborated with staff to fulfill customer requests.
Education
High School Diploma -
Baldwin High School
Wailuku, HI06-1986
Skills
- Food safety management
- Kitchen operations
- Menu development
- Inventory oversight
- Equipment upkeep
- Workflow efficiency
- Customer relationship management
- Guest service
- Staff training
- Problem solving
- Outstanding communication skills
- Housekeeping oversight
- Reservations management
- Guest relations management
- Office and staff streamlining
Affiliations
- Great at multitasking
- Able to work unsupervised
- Enjoys crafting and travelling
Timeline
Kitchen Staff Member
Jhara Store
05.2024 - Current
Office Clerk /Crew Kitchen Staff Member
Thomas T Kadota LTD dba K's Drive In
07.2020 - 05.2024
Front Desk Manager
The Venetian Hotel Resort Casino
06.2001 - 12.2019
High School Diploma -
Baldwin High School