RAMONA ALTAGRACIA Fanas Paulino
ORLANDO,Florida
Summary
Dynamic CEO with a strategic vision, successfully enhancing brand positioning at LUNA LUXURY. Demonstrated operational excellence and inspirational leadership, driving sustainable growth and profitability. Cultivated a customer-focused culture while implementing performance metrics that improved efficiency and accountability across teams. Proven ability to forge partnerships and elevate brand visibility through innovative marketing initiatives.
Overview
6
6
years of professional experience
Work History
CEO
LUNA LUXURY
12.2023 - 09.2024
- Directed strategic initiatives to enhance brand positioning and market share.
- Fostered partnerships with luxury brands to expand product offerings and customer base.
- Oversaw financial planning and analysis, ensuring sustainable growth and profitability.
- Implemented operational improvements that increased efficiency across all departments.
- Spearheaded talent acquisition strategies, building a high-performing leadership team.
- Cultivated company culture focused on innovation, collaboration, and excellence in service delivery.
- Established performance metrics to evaluate business objectives and drive accountability among teams.
- Led cross-functional teams in executing marketing campaigns that elevated brand visibility and engagement.
- Achieved company growth by implementing strategic plans and streamlining operations.
Servicio al Cliente _ Cajera
Lucy Beauty Salon
06.2018 - 12.2023
- Processed customer transactions accurately using point-of-sale system.
- Managed cash register, ensuring balanced drawer at end of shifts.
- Provided exceptional customer service to enhance client satisfaction and retention.
- Trained new cashiers on operational procedures and customer engagement techniques.
- Resolved customer inquiries and complaints efficiently, fostering positive experiences.
- Collaborated with salon staff to streamline checkout processes and improve efficiency.
Education
Bachelor of Science - Law
UASD
REPÚLICA DOMINICANA07-2018
Skills
- Effective decision making
- Operational excellence
- Customer focus
- Strategic visioning
- Corporate governance
- Inspirational leadership
- Organizational agility
Languages
English
Elementary
Timeline
CEO
LUNA LUXURY
12.2023 - 09.2024
Servicio al Cliente _ Cajera
Lucy Beauty Salon
06.2018 - 12.2023
Bachelor of Science - Law
UASD