Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Ramona K. Morgan

Inglewood,California

Summary

Ramona is a skilled professional with over 10+ years specializing in client partnerships, retail management, team management, and event management. She excels at identifying and addressing clients unique needs to drive business growth, implements innovative strategies to optimize company performance and enhance client experiences, as well as effectively manages the full life cycle of sales to ensure operational efficiency and maximize profitability. Ramona successfully orchestrates events that promote brand visibility, ultimately contributing to the overall success of an organization. As a team leader, she prioritizes collaboration and motivation, cultivating a positive work environment that empowers team members to excel.

Overview

20
20
years of professional experience

Work History

General Manager

DROBE Stogies
Inglewood, CA
01.2024 - Current
  • Implemented new systems for onboarding cigar and alcohol vendors, providing employee education that positively influenced sales trends
  • Developed and implemented a comprehensive code of conduct that fostered a positive workplace culture, resulting in a 50% increase in employee growth and retention
  • Implemented new systems that enhanced employee communication and understanding of protocols and policies, resulting in a sustainable infrastructure that improved organizational efficiency
  • Established an inventory collaboration system that ensured consistent communication and alignment among leads, enhancing the inventory management process
  • Secured partnerships with independent celebrity cigar and alcohol brands to increase membership and customer engagement, significantly contributing to revenue growth
  • Developed and implemented sales incentive programs for the cigar sales team and bar staff, driving performance and boosting overall sales
  • Collaborated with IT and event coordinators to integrate new software for an automated payment and online ticketing system, enhancing membership sign-ups and event management efficiency
  • Developed a disciplinary system for managing employee infractions, promoting accountability and ensuring consistent enforcement of company policies
  • Refine and conduct onboarding and training systems for new and current employees leading to a smoother transition into the workplace
  • Developed and implemented a disciplinary systems enforcement for all employees that has led to 90% improvement in behavior, individual growth as an employee, and overall team collaboration
  • Designed and implemented a comprehensive hiring and onboarding process for new hires, streamlining recruitment and enhancing employee integration into the organization
  • Collaborate directly with the company owner to optimize overall organizational structure while working with the payroll department to ensure compliance with employee labor regulations

Account Manager, Member Accounts

DROBE Stogies
Inglewood, CA
12.2023 - Current
  • Increased active memberships by 96%, growing from 25 to 49 members through targeted outreach and engagement initiatives
  • Played a key role in increasing membership revenue from $32,000 to $68,000 (114% growth) from Q1 to Q3 through strategic initiatives and effective team collaboration
  • Established consistent communication channels for members, resulting in positive feedback and recognition as an invaluable asset to the company
  • Organized the inaugural members' gala, achieving a 60% attendance rate and fostering community engagement among members
  • Organized the inaugural membership drive utilizing social media, on-site advertising, prize incentives, and direct member communication, resulting in a 15% renewal of member accounts and the acquisition of 10 new members
  • Partnered with a local chef to create and execute the inaugural members' dinner and cigar pairing event, enhancing member experience and engagement
  • Secured partnerships with independent celebrity and alcohol brands, including Escobar Cigars, Liga Tridente Cigars (Marlon Wayans), and Sable Bourbon (Tays Diggs, Morris Chestnut, Harold Perrineau), to elevate the premiere membership experience
  • Collaborated with the event coordinator to develop a comprehensive calendar of events aimed at enhancing the overall membership experience
  • Developed and implemented an onboarding program for new members, facilitating seamless integration and enhancing member engagement
  • Monitor and analyze membership data to identify trends and implement strategies for improving overall membership growth and retention
  • Created and implemented a member code of conduct to establish guidelines for behavior and promote a positive community environment

Senior Sales Specialist

DROBE Stogies
Inglewood, CA
08.2023 - Current
  • Increased cigar sales by 30% in Q3 2023 by fostering trusting relationships and personal connections with members and customers
  • Train team members on effective cigar selling strategies, and developed the "Ramona's Picks" program to showcase the best cigars in the humidor for customer sampling
  • Conduct market research on new cigar brands, industry trends, and cigar labor laws to inform strategic decision-making and ensure compliance
  • Engage with vendors to gather feedback and discuss sales performance of their cigar products, fostering strong partnerships and enhancing product selection
  • Foster team building and collaboration by consistently promoting inspiring communication within team Slack channels

Global Sourcing Trainer

ALEXANDER MANN SOLUTIONS
07.2022 - 06.2023
  • Promoted from Principal Sourcer to Global Sourcing Trainer within 9 months
  • Implemented Sourcing Academy Training for the North and South Americas Region lowering the Americas region skills gap by over 40%
  • Created highly acclaimed "Power of Diversity" sourcing training module framework, enhancing diversity and inclusive sourcing efforts within the Sourcing Insights and Attraction COE
  • Successfully conducted training of new and existing employees, ensuring a consistent level of knowledge and skills across the Sourcing Insights and Attraction COE.
  • Employed best practice methodologies to design and deliver employee education and performance resources supporting the launch of every new North and South America sourcing cohort per client demand
  • Compiled and analyzed weekly/monthly retention reports, metrics and feedback leading to scalable learning and redesign of content
  • Partnered with Talent Development Team and internal stakeholders to strategize and execute best-in-class learning practices for new employees

Principal Sourcer (IT/Finance/SaaS)

Alexander Mann Solutions
10.2021 - 06.2022
  • One of 12 recognized Principal Sourcer recipients within AMS to receive complimentary admission to SourceCON Conference 2021 for most innovative strategies contributed to discovering Top Tech Talent
  • Identify, attract, and sourced top ServiceNow IT candidate in two weeks for hard-to-fill requisition (Client: Delta Air Lines)
  • As a senior team member, provided mentorship and training to new team members during the on-boarding process
  • Acknowledged for utilizing internal company network as a resource for employee growth and for increasing overall team engagement/involvement
  • Created multiple MS Excel reports and trackers for detail-specific client advisory
  • Implemented weekly collaborations with Talent Acquisition Managers to assess hiring trends and needs
  • Strong contributor of market mapping strategy development and implementation for improved client recruitment process

Full Cycle Recruiter

ROBERT HALF INTERNATIONAL, Para Los Ninos
07.2021 - 10.2021
  • Developed and implemented strategic group interview initiative that increased rate of hire for educational candidates by 20%
  • Provided thoughtful advisory, training, and collaboration with hiring managers resulting in sustainable talent strategy
  • Successful management of full recruitment life cycle for temporary, direct hire, contract, PT/FT, and temp-to-hire employment
  • Successfully managed the Paycom ATS for review of employment applications, candidate backgrounds, skills, compensation needs and other qualifications
  • Worked collaboratively with HR department to devise and update policies for legal accountability of credentialed and licensed hires
  • Contributed to the creation of succession plans and promotion paths for staff promotion into new leadership roles
  • Contributed to and executed rubric for equitable compensation and benefits programs
  • Developed internal marketing communications to support talent initiatives

Manager

PEARSON VUE
06.2020 - 05.2021
  • Surpassed overall performance of all Southern California Regional Test Centers (93.5%- Q3 to 99.0%- Q4 and Q1). The result of assigning training and tasks that fit skill levels which maximized employee performance
  • Recruited and hired qualified candidates to fill open positions causing greater diversity of new hires in the Culver City Test Center by 50%
  • Enhanced training resources resulting in the retention and continued development of employees
  • Improved overall employee engagement, team communication, and collaboration through regular motivation and evaluation of employee performance
  • Regularly updated HR databases to reflect employee information, changes in compensation, benefits, and other details
  • Met with current and leaving employees to determine areas in need of improvement
  • Successfully enforced federal, state, local and company policy and guidelines for safety and operations

Director

Real Life Church.
07.2014 - 01.2019
  • Responsible for successful recruitment of 600+ volunteers over two-years, and the growth of the Children's Department team from 3 - 10 people
  • Successfully led end-to-end operation of early childhood and elementary department for 1200+ children and their families
  • Created department-wide coaching program, improving job satisfaction and decreasing turnover
  • Coordinated the implementation of coaching and mentorship to facilitate 1:1 and group training sessions
  • Designed a sustainable on-boarding program, a one-to-few and one-to-many training program, and a plan of support for incoming volunteers and staff
  • Designed employee performance evaluation and process
  • Facilitated successful collaboration with cross-functional teams to implement learning and development initiatives
  • Contributed to succession planning and promotion paths for internal staff
  • Contributed to the design of needs assessment for executive leadership hiring

Small Groups Coordinator

Real Life Church
05.2014 - 06.2016
  • Designed training programs leading to a 40% increase in volunteer engagement and performance
  • Implemented improvement initiatives to optimize quality of small groups
  • Successfully promoted and facilitated small group engagement opportunities campus and community-wide

Educator

Athletic Director, P.E. Health and Nutrition
06.2004 - 08.2014
  • Developed and implemented curriculum and lesson plans to meet the individual needs of students at various private, charter, and public schools

Education

Master of Educational Studies -

UNIVERSITY OF PHOENIX, Online Campus

Bachelor of Fine Arts - Dance

SUNY PURCHASE

Italian Studies & Dance

SUNY Purchase Abroad Program
Pisciotta, Province Of Salerno, Italy

Skills

  • Operations Management
  • Project Management
  • Data Analysis
  • Sales Forecasting
  • Contract Negotiation
  • Presentation Skills
  • CRM Software Proficiency
  • Sales Software Proficiency
  • Training and Development
  • Performance Metrics
  • Vendor Management
  • Logistics Coordination
  • Regulatory Compliance
  • Verbal & Written communication
  • Leadership and team building
  • Relationship Building
  • Emotional Insight
  • Analytical Skills

Affiliations

  • AMS Americas Digest Editorial Writer (2022-2023)
  • AMS Black Employee Network ERG (2022-2023)
  • Emerging African American Artist Grand Prize Recipient, PBS
  • Volunteer, Rio 2016 Olympic and Paralympic Games
  • Volunteer, ELEVATE Job Mentorship Program through L.A. Works (Current)

Timeline

General Manager

DROBE Stogies
01.2024 - Current

Account Manager, Member Accounts

DROBE Stogies
12.2023 - Current

Senior Sales Specialist

DROBE Stogies
08.2023 - Current

Global Sourcing Trainer

ALEXANDER MANN SOLUTIONS
07.2022 - 06.2023

Principal Sourcer (IT/Finance/SaaS)

Alexander Mann Solutions
10.2021 - 06.2022

Full Cycle Recruiter

ROBERT HALF INTERNATIONAL, Para Los Ninos
07.2021 - 10.2021

Manager

PEARSON VUE
06.2020 - 05.2021

Director

Real Life Church.
07.2014 - 01.2019

Small Groups Coordinator

Real Life Church
05.2014 - 06.2016

Educator

Athletic Director, P.E. Health and Nutrition
06.2004 - 08.2014

Master of Educational Studies -

UNIVERSITY OF PHOENIX, Online Campus

Bachelor of Fine Arts - Dance

SUNY PURCHASE

Italian Studies & Dance

SUNY Purchase Abroad Program

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Ramona K. Morgan