Summary
Overview
Work History
Education
Skills
References
Certification
Languages
Timeline
Generic

Ramon Antonio Delgado

Hialeah,Florida

Summary

Accomplished Flight Attendant offering over 1 years and 3 Months in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. multilingual in English / Spanish. Working for clients with difficult situations and managing to satisfy their requested demands and with 20 years of experience in commercial aviation, comfortable working in extreme conditions and dedicated to security measures and procedures. An organized and motivated employee desirous of applying time management and organizational skills in various settings and seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Flight Attendant

IAero Airways
09.2022 - 12.2023
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
  • Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
  • Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
  • Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
  • Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
  • Ensured safety and comfort of customers onboard aircraft.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.

Sales Associates

Berquez Credit Solutions
11.2019 - 04.2022
  • Greets Customers and makes them feel comfortable
  • Interacts with customers, offering assistance and responding to queries about products and purchases
  • Provides recommendations according to customer needs or preferences
  • Documents sales by updating customer records
  • Stays up to date with trends for better service and achievement of our Services
  • Alerts the management of potential security issues.

Ramp Supervisor

Southwest Airlines
03.1999 - 09.2019
  • Oversees the Ramp Agents responsible for every facet of Ground Servicing Aircraft including loading / offloading, provisioning and towing
  • The main objective is to protect the assets of Southwest Airlines while maintaining on time performance through administration of the Safety at Southwest Airlines program
  • Have held a Ramp Supervisor position in Providence (PVD), Fort Lauderdale (FLL), Tampa (TPA), Chicago (MDW), Newark (EWR), and West Palm Beach (PBI)
  • Train the new Ramp Agents on San Juan, P.R
  • (SJU) and Punta Cana, (PUJ) for the Opening in those Cities in areas such as safety procedures or equipment operations
  • Accompanied aircraft as member of flight crew to monitor and handle cargo in flight
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
  • Collaborated with department leader to establish organizational goals, strategic plans and objectives
  • Worked with coworkers to complete tasks
  • Provided efficient and courteous service to customers at all the times
  • Conducted staff meeting to relay general information or to address specific topics.

Education

High School Diploma -

Colegio Calasanz
09.1985

Skills

  • Accounting World Perfect / Window Microsoft Excel / Microsoft Word Fluently English/ Spanish Office Task
  • Safety Policies and Procedures
  • FAA Regulations
  • Complex Problem Solving
  • Flight Schedule Coordinator
  • Costumer Satisfaction
  • Ground Instructor
  • Ground Crew Coordinator
  • Weight and Balance Determination
  • Team Leadership
  • TSA Collaboration
  • Airlines Policies
  • Employees Relationships
  • Standards Compliance
  • Emergency Care
  • Emergency Response Coordination
  • First Aid
  • Flight Safety
  • Preflight Briefings
  • Passenger Safety Management
  • Emergency Response
  • Crew Coordination
  • Cleanliness and Sanitation
  • Guest Services
  • Safety Procedures
  • Emergency Situations Management
  • Cabin Searches
  • Infant AED and CPR
  • Interpersonal Communications
  • Aviation Regulations
  • Equipment Oversight
  • Issue Resolution
  • Verbal and Written Communication
  • Professional appearance
  • Multilingual skills
  • Conflict resolution
  • Flight systems knowledge
  • Leadership qualities
  • Excellent communication
  • Problem-solving abilities
  • Emergency procedures
  • First aid knowledge
  • Reliability and punctuality
  • Interpersonal skills
  • Safety compliance
  • Decision-making abilities
  • Strong work ethic
  • Special Needs Assistance
  • Passenger Needs Assessment
  • Passenger Behavior Monitoring
  • Emergency Evacuation

References

  • Manuel Herreria, Aviation Transportation Ground Instructor (IAero Airways), M.herreria@gmail.com. (305) 608-2691
  • Hermes Bergez, Berquez Credit Solutions, Financial Advisor, info@berquezll.com, (305) 795-6865
  • Rosa Martin, Southwest Airlines, JAX Station Manager, rosa.martin@wnco.com, (631) 926-8683
  • Cliffie Boseman, Southwest Airlines, FLL Front Office Manager, cliffye@gmail.com, (773) 398-8925

Certification

  • Flight Attendant Certification, FAA

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Flight Attendant

IAero Airways
09.2022 - 12.2023

Sales Associates

Berquez Credit Solutions
11.2019 - 04.2022

Ramp Supervisor

Southwest Airlines
03.1999 - 09.2019

High School Diploma -

Colegio Calasanz

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Ramon Antonio Delgado