RAMON CRUZ RODRIGUEZ
Tucson,AZ
Summary
Career development opportunity in food and beverage services, utilizing related experience and education. Excellent costumer service and problem solving skills. . Ability to coordinate banquets from 1 to 2000 + people. . Followed corporate or restaurant guidelines in a professional manner. . Enjoy training future co-workers to adapt and know the expectations of the company. . Adapt very well to various situations . Talented Server bringing skills in order management, Knowledgeable about handling special dietary requirements and general food safety standards. Dependable, quality-focused professional well-versed in serving delicious food and beverages while maintaining dining, kitchen and cleanliness standards.
Overview
22
22
years of professional experience
Work History
Server
The Lodge On The Desert
04.2022 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Server
The Ritz Carlton Resort
02.2022 - 06.2022
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Bussed and reset tables to keep dining room and work areas clean.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Co-Capitan
JW MARRIOTT
01.2015 - 01.2022
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Supervised and mentored kitchen and serving staff.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Demonstrated respect, friendliness and willingness to help wherever needed
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Actively listened to customers' requests, confirming full understanding before addressing concerns
Assistant Sous Chef
HILTON
01.2009 - 12.2015
- Planned and directed high-volume food preparation in fast-paced environment.
- Modernized work processes to reduce guest wait times and boost daily output.
- Acted as head chef when required to maintain continuity of service and quality.
- Collaborated with vendors and suppliers to obtain quality recipe ingredients while adhering to company budgets.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
Kitchen Manager
DON DARIOS
12.2011 - 01.2015
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Followed standardized recipes set by Chef for production of breakfast, lunch and dinner meals.
- Checked and tested foods to verify quality and temperature.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Developed kitchen staff through training, disciplinary action and performance reviews.
Certified Trainer
LA MADELEINE
07.2004 - 01.2009
Education
Associate of Arts - Culinary Arts
Auguste Escoffier School of Culinary Arts
Austin, TX01.2015
GED -
Alvin High School Graduate
Alvin, TX03.1994
Skills
- Train as Co-capitan at JW Marriott
- Train as server at The Ritz-Carlton
- Excellent time management and multi-tasking skills
- Team player
- Punctual and dependable
- Leadership skills
- Consistent with any service and product
- Enthusiastic regardless any situation
- Superior knife skills
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Server
The Lodge On The Desert
04.2022 - Current
Server
The Ritz Carlton Resort
02.2022 - 06.2022
Co-Capitan
JW MARRIOTT
01.2015 - 01.2022
Kitchen Manager
DON DARIOS
12.2011 - 01.2015
Assistant Sous Chef
HILTON
01.2009 - 12.2015
Certified Trainer
LA MADELEINE
07.2004 - 01.2009
Associate of Arts - Culinary Arts
Auguste Escoffier School of Culinary Arts
GED -
Alvin High School Graduate