Summary
Overview
Work History
Education
Skills
Websites
Technicalstack
Timeline
Generic

Ramond Combs

Milwaukee,WI

Summary

Technologically-savvy professional with proven customer service, time management, and multitasking abilities. Attentive to customer needs and ready to break down technical problems to develop effective solutions.

Overview

8
8
years of professional experience

Work History

Internet Support Specialist

AT&T
Brookfield, WI
01.2021 - Current
  • Provided first-line technical support for internet-related issues via phone, chat, and email
  • Assisted customers with setup, configuration, and troubleshooting of internet services and equipment
  • Guided customers through diagnostic procedures to identify and resolve connectivity problems
  • Diagnosed and resolved technical issues related to internet connectivity, router settings, and Wi-Fi performance
  • Used remote diagnostic tools and resources to effectively troubleshoot and resolve technical problems
  • Escalated complex issues to higher-level technical support or engineering teams when necessary
  • Documented all customer interactions, troubleshooting steps, and resolutions in the CRM system
  • Provided detailed reports on recurring issues to help improve service quality and customer satisfaction
  • Educated customers on how to use their internet services and equipment effectively

Online Banking Support

BMO Harris Bank
Brookfield, WI
01.2020 - 01.2021
  • Provide prompt and effective support to customers experiencing issues with online banking platforms
  • Aid customers with account setup, password resets, and troubleshooting technical issues related to online banking services
  • Respond to customer inquiries via phone, email, or chat in a professional and courteous manner
  • Guide customers through the online banking interface, explaining features, functionalities, and processes as needed
  • Investigate and resolve customer complaints or concerns, escalating issues to higher-level support teams when necessary
  • Stay informed about changes and updates to online banking platforms, policies, and procedures, and communicate relevant information to customers
  • Uphold security protocols and confidentiality standards when handling sensitive customer information

Inbound Sales Specialist

Verizon
Irving, TX
02.2019 - 12.2019
  • Handle inbound sales inquiries and leads generated through various channels, including phone calls, emails, and website inquiries
  • Engage with prospective customers to understand their needs, assess their requirements, and recommend products or services that best meet their needs
  • Provide detailed information about product features, pricing, and benefits to educate customers and help buying decisions
  • Deliver exceptional customer service by addressing customer questions, concerns, and objections in a professional and persuasive manner
  • Maintain exact records of customer interactions, including notes on inquiries, follow-up actions, and sales outcomes, in the CRM system
  • Meet or exceed sales targets, quotas, and performance metrics, and customer satisfaction scores
  • Participate in ongoing training and professional development opportunities to enhance sales skills, product knowledge, and customer service techniques
  • Adhere to company policies, procedures, and compliance regulations governing sales activities and customer interactions

Trainer

Charter spectrum
San Antonio
06.2016 - 02.2019
  • Develop and deliver comprehensive training programs for sales representatives
  • Conduct sales training sessions, workshops, and seminars
  • Provide ongoing coaching and feedback to sales representatives to improve their performance
  • Collaborate with sales managers to assess training effectiveness and adjust programs as needed
  • Develop training materials, including presentations, manuals, and online resources
  • Stay updated on industry trends and best practices in sales training
  • Evaluate the success of training programs through performance metrics and feedback from sales representatives

Education

Master of Cybersecurity -

University of Wisconsin Whitewater
12.2026

Bachelor of Information Technology -

University of Wisconsin Milwaukee
05.2024

Full Stack Network Engineer Student -

NexGenT
03.2021

Skills

  • Call Management
  • Layer 2 & Layer 3
  • Customer Relationship Management
  • Trend Analysis
  • Technical assistance
  • Remote Support
  • Hardware troubleshooting
  • Application installations
  • Incident Management
  • Software troubleshooting
  • Data Collection
  • Failure resolution
  • Troubleshooting and diagnostics

Technicalstack

Cisco IOS Command Line Interface (CLI), Cisco network device configuration, Putty, Wireshark, domain lookup, ping, route tracing, netstat, TFTP & FTP server/client and burpee, Network Devices & Components / Network Topologies / Bits, Bytes, Ethernet & MAC / Layer 2 & Layer 3 Switching / VLANs / Spanning-Tree Protocol/ Routing Protocols (EIGRP, OSPF) / IP Addressing, Subnetting, Access Lists / NAT / TCP & UDP / Cisco IOS

Timeline

Internet Support Specialist

AT&T
01.2021 - Current

Online Banking Support

BMO Harris Bank
01.2020 - 01.2021

Inbound Sales Specialist

Verizon
02.2019 - 12.2019

Trainer

Charter spectrum
06.2016 - 02.2019

Master of Cybersecurity -

University of Wisconsin Whitewater

Bachelor of Information Technology -

University of Wisconsin Milwaukee

Full Stack Network Engineer Student -

NexGenT

Similar Profiles

CREATE PROFILE
Ramond Combs