Ramond T. Flournoy
Ringwood
Summary
Dynamic and Accomplished Program Manager with a stellar track record in launching new products, optimizing processes, and steering multiple complex initiatives to successful completion under tight deadlines. Known for my strong business acumen, exceptional writing and communication skills, and adeptness in engaging with executive-level stakeholders. I excel in high-pressure, fast-paced environments, leveraging my interpersonal skills and professional demeanor to foster consensus across cross-functional teams.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Manager Program Management
Verizon
11.2019 - 03.2023
- Managed and motivated cross-functional team members to be productive and engaged in work.
- Successfully led cross-functional teams to launch VMS APR 6.10 (Sherpa), introducing advanced voice/text search and personalized recommendation features for Verizon FIOS Video, Web, and Mobile subscribers. Achieved annual cost savings of approximately $1.7M - $2M.
- Successfully led the overhaul of Verizon's FIOS TV Linear experience by deploying a state-of-the-art Set Top Box upgrade. This initiative modernized a decade-old user interface, benefiting approximately 2.12 million Verizon FIOS TV subscribers.
- Led the Program Continuity Planning cross-functional Tactics Team, including Legal, Privacy, Governance, Public Relations, and Content/Messaging experts. Strategically implemented critical tactics during contract negotiations with content providers, culminating in cost savings exceeding $22.7 million in 2022.
Principle Engineer/ Network Implementation Project Manager
Verizon Wireless
01.2013 - 11.2019
- Pioneered the launch of Visible, Verizon’s all-digital wireless carrier, successfully entering and capturing the low-budget wireless service market. This strategic move positioned Verizon as a formidable competitor to established players like Cricket, Metro PCS, and Boost Mobile.
- Orchestrated the end-to-end deployment of Visible’s 4G Virtual IMS Core network at data centers in Branchburg, NJ and Colorado Springs, CO. This included pioneering network Geo Redundancy and collaborating with all Verizon switching centers to establish seamless nationwide cellular coverage
- Spearheaded Verizon's FCC-mandated Local Number Portability (LNP) transition, orchestrating complex circuit builds and connectivity to a new LNP vendor. This strategic initiative drove annual cost savings of approximately $250 million.
- Led network initiatives to establish robust Data Center connectivity for Verizon's Thingspace Management Portal, enabling seamless location-based services. Empowered Thingspace customers to access real-time location coordinates of fixed and mobile 1x, ERHPD, and EVDO IoT devices on-demand. This strategic implementation projected an annual revenue/cost savings of $199,038,602 and anticipated an increase of 9,732,507 customer additions within the first five years.
- Spearheaded the strategic decommissioning of the 3GPTT (3G Push To Talk) network, unlocking $4.6M in annual savings. This pivotal move not only enhanced Verizon's financial performance but also elevated customer experience by seamlessly transitioning 300,000 enterprise 3GPTT subscribers to the more advanced 4G network.
- Project Manager for Verizon's Global Roaming program, driving the network launch that delivered a staggering $500 million in annual cost savings. This strategic initiative enabled Verizon to secure direct roaming agreements with global GSM operators
Member of IT Staff/NOC IMS Systems Technician
Verizon Wireless
06.2006 - 01.2013
- Addressed IT end-user concerns through meticulous troubleshooting and comprehensive root cause analysis, delivering effective issue resolution.
- Led technical administration and analysis for Verizon's Carolina/Tennessee region network hardware/software operations, supporting one mobile switching center and 11 retail stores across southern South Carolina demographic and coastal regions.
- Spearheaded network build of the Hilton Head, SC Retail Evolution Store, overseeing the installation and configuration of the computer network. Managed a $110,000 budget for equipment procurement and vendor support
- Provided second-level technical support operations, conducted initial diagnostics, and successfully restored network elements to ensure seamless functionality.
- Provided comprehensive monitoring and control systems for IMS Core Network Elements, ensuring real-time alarm detection and proactive system management.
Information Systems Security Manager
Smartronix
05.2003 - 06.2006
- Implemented advanced cybersecurity best practices and ensured rigorous adherence to information system standards, directives, and guidelines. Spearheaded compliance monitoring across multiple high-stakes environments, including Marine Corps Recruit Depot Parris Island SC, Marine Corps Air Station Beaufort SC, and Naval Hospital Charleston SC, safeguarding the data and operations of over 3,000 personnel.
- Safeguarded corporate networks and systems against the threats of ransomware, cyber espionage, and insider sabotage.
- Led comprehensive cybersecurity training programs, educating all company employees on common threats and best practices to ensure data protection and cyber safety
- Developed and continually enhanced a comprehensive incident response plan to proactively address data breaches and cyberattacks, ensuring updated and robust security procedures.
- Thoroughly evaluated security protocols to ensure full compliance with stringent government policies and regulations.
Information Systems Technician First Class
United States Navy
07.1993 - 01.2001
Education
Bachelor of Science - Management Information Systems
Strayer University
Washington, DC09.2018
Skills
- Decision-making
- Team leadership
- Project Management
- Problem Solving
- Conflict resolution
- Planning and Organizational
- Process Improvement
- Stakeholder relationships
- Agile Development
- Microsoft- Project
- PowerPoint
- Excel
- Visio
- Word
- Smartsheets
- JIRA
Accomplishments
- United States Navy veteran individually recognized with 3 Navy Achievement Medals.
- USS Oldendorf DD972 Sailor of the Quarter
- USS OLdendorf DD972 Sailor of the Year
- Commander of Destroyer Squadron 23 Sailor of the Year
- Proven track record for delivering revenue generating solutions that grow the business.
- Successfully managed network implementation of major Verizon Initiatives: GSM Global Roaming, Push to Talk, Local Number Portability Transition, IMSAnchoring, IMS APN, Visible (Network in a Box).
- Successfully coordinated launch of 37 projects from 2013 - 2019
Certification
- Master Certificate InfoSec Management, Villanova University, 01/01/11
- Certified Scrum Master, Scrum Alliance, 01/01/16
Timeline
Manager Program Management
Verizon
11.2019 - 03.2023
Principle Engineer/ Network Implementation Project Manager
Verizon Wireless
01.2013 - 11.2019
Member of IT Staff/NOC IMS Systems Technician
Verizon Wireless
06.2006 - 01.2013
Information Systems Security Manager
Smartronix
05.2003 - 06.2006
Information Systems Technician First Class
United States Navy
07.1993 - 01.2001
Bachelor of Science - Management Information Systems
Strayer University
Similar Profiles
Jason YoungJason Young
Senior Account Manager at VerizonSenior Account Manager at Verizon
Jessica JonesJessica Jones
Professional Sales Representative at VerizonProfessional Sales Representative at Verizon
Eugenia GordonEugenia Gordon
Associate Director of Accounting - Cash at VerizonAssociate Director of Accounting - Cash at Verizon
Stephanie BoweringStephanie Bowering
Network Engineer at VerizonNetwork Engineer at Verizon
Hollis WatersHollis Waters
Advocate Condell Medical Center at Aurora Medical CenterAdvocate Condell Medical Center at Aurora Medical Center