Ramonda Green
Bradenton,FL
Summary
PROFESSIONAL OBJECTIVE Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
7
7
Certifications
Work History
certified medical coder
BOWES IMAGING
04.2022 - Current
- Professional objective
- Hardworking, dedicated, seeking a outpatient medical coder position that will allow me to put my skills in an environment that promotes career advancement opportunities and education.
Front Office Coordinator/Administrative Assistant
Lakewood Ranch Center for Wound Healing & Hyperbaric Medicine
Lakewood, FL
02.2020 - 04.2022
- Greets patients and other visitors, check in/check out of patients, maintains all patient communications needs including scheduling, rescheduling, and appointment reminders, also works and schedules for providers, collect and enters patient charges in database
- Obtain and verifies patient insurance information, to include pre-authorizations for services and enters data in appropriate databases
- Assembles new patient charts, maintains and files existing patient charts and spot checks charts for data completeness and signatures
- Answer and respond to telephone calls with professionalism using a multi-line telephone system
- Coordinates with Center Leadership to maximize daily patient census.
Business Associate
SMILES AT LAKEWOOD RANCH
Lakewood, FL
07.2019 - 01.2020
- Responsible for front office reception, check in/check out of patients, provide an accurate treatment plan with full awareness of insurance coverage and limitations, collect payment from patients at the time of treatment
- Mail or electronically submit claim forms, check eligibility, claim status, and insurance benefits
- Work all guarantor balances and insurance claims over 30 days old to completion: utilizing the collections manager and insurance aging report in Dentrix
- Organize supporting materials for claim forms, such as radiographs or written narratives, as required by the insurance companies
- Answer and respond to telephone calls with professionalism using a multi-line telephone system
- Open and close dental office according to dental hours of operations.
Insurance Verification Specialist/Referral Coordinator
TALLAHASSEE MEMORIAL HEALTHCARE, Bariatric Center
Tallahassee, FL
06.2014 - 06.2019
- Responsible for front office reception, check in/checkout of patients, answers telephones within a timely manner and provide appropriate assistance
- I also provide data entry, daily reconciliation of co-payments, insurance verification, eligibility, and referrals
- Responded promptly to request, complaints or opportunities to assist patients, and colleagues
- Actively tried to identify, fulfill and exceed patients and colleagues' expectations
- Excellent customer service skills are utilized when working with physician offices, patients and insurance companies
School Secretary
VALDOSTA CITY SCHOOLS, MACEO HOME LEARNING
Valdosta, GA
06.2013 - 05.2014
- Responsible for front office reception, scheduling meeting appointments for parents with responsible school staff, recording school absences and the daily attendance into Infinite Campus (Student Information System), and answering telephone to provide the requested information, taking messages, and/or transferring call
- Greet visitors to school, determining nature of business, as well as directing visitors to destination
- Provided direct administrative and clerical support to the school's principal or superintendent and other assigned staff
- Received positive comments from parents, teachers, as well as exceptional feedback from principal.
Diabetes Center Office Coordinator
TALLAHASSEE MEMORIAL HEALTHCARE
Tallahassee, FL
07.2012 - 05.2013
- Responsible for front office reception, appointment scheduling, answering phone calls appropriately an assuring follow-up, data entry into appropriate scheduling system and billing systems, insurance verification, collecting co-payments, and photocopying
- Greet and received all patient/visitors in a professional and welcoming manner
- Completely and effectively communicate with patients, colleagues and supervisors
- Completed patient chart to ensure forms, patient's insurance card and identification (photo id/license)
- Received positive comments from patients and colleagues, as well as exceptional feedback from supervisors.
Administrative Coordinator
01.2010 - 07.2012
- Provided administrative support to the Service Line Administrator and the Managers of the departments within the Service Line
- Duties involved but are not limited to operates with significant level of responsibility utilizing knowledge of computer programs, office systems, and procedures, hospital policies and procedures and interdepartmental functions; Overseen the operations of business functions including purchasing of general supplies using a budget; Development and maintained departmental personnel, vendor, and project files
- Coordinated Service Line Administrator calendar
- Provided timely and accurate meeting minutes
- Arranged meeting as requested
- Completed projects as assigned
- Maintained filing system
- Received outstanding positive comments from Service Line Administrator, as well as exceptional feedback from other department managers.
Education
Tallahassee Community College
01.2003 - 01.2005
Skills
SKILLSundefined
Certification
Certified Professional Coder-Apprentice
Timeline
certified medical coder
BOWES IMAGING
04.2022 - Current
Front Office Coordinator/Administrative Assistant
Lakewood Ranch Center for Wound Healing & Hyperbaric Medicine
02.2020 - 04.2022
Business Associate
SMILES AT LAKEWOOD RANCH
07.2019 - 01.2020
Insurance Verification Specialist/Referral Coordinator
TALLAHASSEE MEMORIAL HEALTHCARE, Bariatric Center
06.2014 - 06.2019
School Secretary
VALDOSTA CITY SCHOOLS, MACEO HOME LEARNING
06.2013 - 05.2014
Diabetes Center Office Coordinator
TALLAHASSEE MEMORIAL HEALTHCARE
07.2012 - 05.2013
Administrative Coordinator
01.2010 - 07.2012
Tallahassee Community College
01.2003 - 01.2005
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