RAMONDA SIMMONS
Summary
Highly accomplished in Skilled Logistics but also open to make a Career change where I can use my knowledge of being Proactive, data driven & attention to detail at a valuable company where I can Excel in a new career
Overview
18
18
years of professional experience
Work History
Sr. Customer Experience Partner
Maersk Inc
11.2022 - Current
- Analyze gaps between operation and the client needs
- Build long term relationships with all stake holders
- Prepare and assist Project Managers with KPI's
- Investigate EDI failures and analyze inputs to determine where/why error occurred
- Work with the sale team to address Products
- Daily reports
- Prepare/Maintain KPI's
- Track/Trace Ocean containers
- Monthly invoice/Billing
Invoice Auditing Supervisor
Odyssey Logistics
Charlotte, NC
01.2018 - 10.2022
- Manage the successful timely audit for all carrier invoices
- Develop processes for Clients/accounts who operate out our normal process
- Contact Clients/Carrier Via Email, Phone to resolve issues
- Prepare different reports to Clients for invoice Ageing, short pays, and rejections of invoices
- Assist with EDI set up so invoices can flow through the system with little to no manual audit
- Promote a positive work environment for a team of 11
- Verify customer and account information
- Financial reporting to different client per request
- Responsible for Analyzing data to source reports to resolve discrepancies
Client Service Representative ll
Odyssey Logistics
Charlotte, NC
01.2015 - 01.2018
- Auditing Clients Freight Bills
- Negotiate rate proposals in the case of securing the best coverage for the best effective cost
- Resolve any billing discrepancies with carriers
- Responsible for finding coverage for bulk shipments, Truckloads & LTL shipments
- Responsible for entering and updating information in the Visibility system/TMS
- Responsible for sending the client a freight Estimate back in a timely manner
- Responsible for addresses all Nonconformance issues with the Client and Carrier
Client Service Representative/Logistics Coordinator
Odyssey Logistics
Charlotte, NC
01.2013 - 01.2015
- Monitoring of regular lead time and short time orders(Expedited Services)
- Understanding the needs of the customer and making sure they are met in a timely manner
- Responsible for finding coverage for bulk shipments, Truckloads & LTL shipments
- Supply the carrier with all of the required documentation to ensure on time pickup & delivery such as MSDS,
- BOL’s, and Placards etc
- Excellent customer service skills,
- Responsible for taking manual orders via telephone or Efax
- Provided the shipper with the most cost efficient way to ship their product LTL,TL, combining freight (Consolidations loads)
Freight Auditor Specialist
Odyssey Logistics
Charlotte, NC
01.2011 - 01.2013
- Responsible for auditing all outbound, inbound, Air/Ocean invoices, for my assigned accounts
- Responsible for building excellent customer relations, so that the Client and Carries gets paid in a timely manner
- Responsible for Excellent verbal and written skills
- Responsible for entering and Updating data in TMS/Net Native
- TMS/Net Native is utilized daily in relation to processing the accounts
- Responsible for sending the client a freight Estimate back in a timely manner
- Responsible for training new hires in freight auditing
- Responsible for sending weekly reports to the client
Sales Consultant
AT.T
Charlotte, NC
04.2010 - 01.2011
- Responsible for meeting a sales target and goal
- Handled Customer Transactions and provided Quality customer service
- Assist Customers with their wireless and wire line service
Center Manager
Advance America
Rock Hill, SC
09.2006 - 04.2010
- Responsible for maintaining and growing center while providing leadership and direction, exceptional customer service, hiring and training new employees
- Manage and executing market strategies, controlling payroll cost and centers budget, as well as daily bank deposits
- Manage Customer complaints and request in a friendly manner
- Ensuring that all payday advance transactions and daily operational procedures are accurate
- Responsible for planning and coordinating collection activity on delinquent accounts for the current month
Skills
- Microsoft Word
- Excel
- Microsoft power point
- Adobe Illustrator
- TMS (Transportation Management System)
- Net Native
- Attention to detail
- Maintained/Created KPI performance Per client satisfaction
- Exceptional versatility and adaptability
- Excellent communication written and Oral
- Dedication and drive as a hard- working individual
- Superlative communications and team-building skills
- Real Estate Online Pre-Licensing Course completed 080620
Timeline
Sr. Customer Experience Partner
Maersk Inc
11.2022 - Current
Invoice Auditing Supervisor
Odyssey Logistics
01.2018 - 10.2022
Client Service Representative ll
Odyssey Logistics
01.2015 - 01.2018
Client Service Representative/Logistics Coordinator
Odyssey Logistics
01.2013 - 01.2015
Freight Auditor Specialist
Odyssey Logistics
01.2011 - 01.2013
Sales Consultant
AT.T
04.2010 - 01.2011
Center Manager
Advance America
09.2006 - 04.2010
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