Store Manager
T-Mobile
The Bronx, NY
- Managed daily operations of the store, overseeing a team of [15] sales associates and ensuring top-tier customer service in a fast-paced retail environment.
- Increased store revenue by [30]% by implementing effective sales strategies, product promotions, and upselling techniques, consistently exceeding sales goals.
- Delivered exceptional customer service, handling customer inquiries, troubleshooting issues, and ensuring customer satisfaction, resulting in a [X]% increase in customer retention.
- Led, trained, and mentored a high-performing team, focusing on sales coaching, product knowledge, and customer experience, which improved team performance and morale.
- Oversaw inventory management, ensuring product availability, reducing stock discrepancies, and minimizing loss through effective inventory practices.
- Analyzed sales data and performance metrics to identify trends, implement action plans, and adjust strategies to meet or exceed sales targets.
- Managed store finances, including cash handling, deposits, and ensuring accurate reporting of sales and daily transactions.
- Developed and implemented marketing strategies to boost brand visibility, promote new products, and increase foot traffic, especially during high-traffic events (e.g., product launches or promotions).
- Ensured compliance with company policies, procedures, and regulations, including operational standards, safety protocols, and employee conduct.
- Organized and led training programs and workshops to enhance team members' sales skills, product knowledge, and customer service techniques.
- Fostered a positive store culture that promoted teamwork, professionalism, and customer satisfaction, resulting in a high employee retention rate and improved customer reviews.
