Ramon Angeles
Spring Valley,CA
Summary
Extraordinary leader and problem solver. I have great time management skills along with building moral amongst my team and other departments. Hardworking and motived professional. Calm under pressure. Actively seeking additional responsibilities.
Overview
13
13
years of professional experience
Work History
Rigger Technician III
Epsilon Systems Solutions
San Diego, CA
11.2024 - Current
- Operated rigging equipment for safe lifting and moving of heavy loads.
- Inspected rigging gear for compliance with safety standards and operational readiness.
- Collaborated with team members to develop efficient rigging plans for complex projects.
- Trained junior riggers on best practices and safety protocols in rigging operations.
Guest Services Supervisor
San Diego Padres
05.2024 - Current
- Delivering hospitality to guest
- Using strategic thinking to deploy agents to positions that best suit the operation
- Communicating with my team regarding redeployment of agents throughout the operation
- Schedule lunch and breaks for my team
- Resolving conflicts with guest
- Follow/enforce proper policies and procedures
- Hosting daily shift briefing
Assistant Manager of Ramp
Southwest Airlines
06.2022 - 01.2024
- Building/Reviewing Schedules for agents and supervisors
- Wrote Evaluations for supervisors
- Held crucial conversations
- Scheduled/hosted meetings with union reps
- Hosting Fact Findings
- Wrote accountability letters
- Safety meetings/messages
- Created memos/alerts for supervisors to share with agents
- Scheduled and prepare safety walks with over 40 participants
- Conducted audits
- Created audit work sheets for Safety walk
- Follow/enforce proper policies and procedures
- Obtained yellow belt in six sigma
Cargo Customer Service Supervisor
Southwest Airlines
09.2019 - 06.2022
- Great relationship with not only my fellow leadership group but with the union as well
- Peer to peer accountability
- Stayed positive and friendly when dealing with disgruntled customers
- Utilizing work force where needed
- Safety focus/avoid complacency
- Understand policies and procedures
- Communicate effectively with customers regarding shipments
- Create/Sharing Safety Memos
- Processing shipments
- Conducting audits
- Organizing warehouse
- Ensuring customers belonging are going to the correct location
- Building/Reviewing Schedules for agents
- Work with Station Service Office
- Focus on Training Compliance/Comply365
Ramp Supervisor
Southwest Airlines
12.2015 - 09.2019
- Safety focus/avoid complacency
- Ensure safety of workers
- Utilizing work force where needed
- Create/Sharing Safety Memos
- Administrative work
- Understand policies and procedures
- Involved in Continuous Improvement project
- Great relationship with not only my fellow leadership group but with the union as well
- Peer to peer accountability
- Trained new Ramp Supervisors
Ramp Agent
Southwest Airlines
06.2015 - 12.2015
- Account for and document all Freight and luggage loaded onto aircraft
- Communicate effectively with pilots and ground crew
- Ensure safety of aircraft/inspect for any damage
- Inspect equipment and work area before working a flight
Ramp Lead Agent
Delta Global Services
01.2013 - 05.2015
- Communicated with Departure Coordinators
- Account for and document all Freight and luggage loaded onto aircraft
- Safety awareness/conversions
- Communicate effectively with pilots and ground crew
- Ensure safety of aircraft/inspect for any damage
- Inspect equipment and work area before working a flight
Ramp Agent
Delta Global Services
10.2013 - 01.2013
- Loaded luggage and freight onto aircrafts
- Cleaned and service aircrafts
Education
undefined
Cuyamaca College
06-2012
High School - undefined
Monte Vista High School
06-2011
Skills
Safety conscious
Creating schedules
Quick learner
Communicate effectively with the work force
Work well under pressure
Time management
Ability to communicate effectively and professionally
Ability to review and monitor data to ensure reports are complete and accurate
Conflict resolution
Critical thinking
Strong leader
Training and development
Customer service
Key achievements and skills include
- Leadership: Directed multiple teams simultaneously, while completing other task
- Communication Skills: Communicated closely with companies, set goals with staff, get feedback and build productive teams
- Speak with confidence, professionalism and respectful
Timeline
Rigger Technician III
Epsilon Systems Solutions
11.2024 - Current
Guest Services Supervisor
San Diego Padres
05.2024 - Current
Assistant Manager of Ramp
Southwest Airlines
06.2022 - 01.2024
Cargo Customer Service Supervisor
Southwest Airlines
09.2019 - 06.2022
Ramp Supervisor
Southwest Airlines
12.2015 - 09.2019
Ramp Agent
Southwest Airlines
06.2015 - 12.2015
Ramp Agent
Delta Global Services
10.2013 - 01.2013
Ramp Lead Agent
Delta Global Services
01.2013 - 05.2015
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Cuyamaca College
High School - undefined
Monte Vista High School