Ramone Bowens
East Pittsburgh,PA
Summary
Polite and professional call center agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Taxi Driver
Z Trips
04.2021 - Current
- Arrived on time to customer appointments.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
- Upheld high standards of cleanliness, sanitation, and service.
- Accepted payments and provided receipts for fares to keep accurate records of transactions.
- Offered above-and-beyond service to every rider to encourage repeat business.
Sales Associate
Inspire Clean Energy
01.2021 - 04.2021
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about switching to clean energy and provided general knowledge to customer.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Technical Support Representative
Sony Electronics
02.2018 - 03.2019
- Managed high levels of call flow and responded to technical support needs.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
Billing Specialist
Vodafone UK
01.2014 - 03.2018
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Collaborated with customers to resolve disputes.
- Used data entry skills to accurately document and input statements.
- Utilized various software programs to process customer payments.
Education
High School Diploma -
John F Kennedy
15111 Miles Ave, Cleveland, OH 4412806-2009
Skills
- Mobile platforms
- Accurate money handling
- Mechanical systems expertise
- Problem-solving
- Active listening
- Account updating
- Hardware troubleshooting
- Operating systems
- Technical troubleshooting
- Technical support
- Customer service
- Call center operations
- Complaint resolution
- Issue escalation
- Billing cycle management
- Statement processing
Timeline
Taxi Driver
Z Trips
04.2021 - Current
Sales Associate
Inspire Clean Energy
01.2021 - 04.2021
Technical Support Representative
Sony Electronics
02.2018 - 03.2019
Billing Specialist
Vodafone UK
01.2014 - 03.2018
High School Diploma -
John F Kennedy
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