Ramone Gowder
Decatur,GA
Summary
Qualified Claims Representative versed in investigating claims, verifying information and managing settlements. Friendly and upbeat team player with organized and disciplined approach. Offering 7 years of insurance experience. Analytical problem-solver with excellent communication skills. Effective at interviewing claimants, compiling records and documenting findings. Well-versed in insurance policies, practices and standards.
Overview
8
8
years of professional experience
Work History
Estimator/ Service Advisor
Caliber Collision
10.2023 - Current
- Reviewed project plans and specifications to understand project requirements and accurately estimate cost and resources needed.
- Participated in pre-bid meetings and site visits to understand project scope and identify potential issues or challenges.
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Negotiated prices and terms with suppliers and vendors to secure best prices for materials and services.
Claims Associate
State Farm
01.2019 - 10.2023
- Worked productively in fast-moving work environment to process large volumes of claims.
- Updated claims system to track claim status and provide relevant information to other department.
- Followed up with customers on unresolved issues.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Reviewed Shop Estimates and appraisal assigments.
Sales Associate/ Customer Service
All State
06.2018 - 01.2019
- Generated quotes and proposals for clients to match individual needs.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Followed up promptly with interested clients to close sales.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
Insurance Sales Representative
Loya Insurance
12.2017 - 05.2018
- Reviewed customer needs and financial means to determine appropriate policy offerings.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Maintained detailed records of customer information and policy sales.
- Generated sales by recommending policies and add-ons.
Transportation Bus Driver
MARTA
08.2015 - 12.2017
- Drove bus to safely transport passengers over scheduled routes and authorized stops.
- Fueled and performed pre-trip and post-trip inspections to support safe operating condition of vehicle.
- Assisted passengers to foster safe loading and unloading from buses during normal transport and emergency situations.
- Reported vehicle traffic violations, vehicle damage, and accidents to management to comply with legal and insurance obligations.
Education
High School Diploma -
WESTINGHOUSE
Pittsburgh, PA06.2006
Skills
- Regulatory Compliance Adherence
- Travel Arrangements
- Customer Experience
- Product Inventories
- Complex Problem-Solving
- Vendor Relationships
Accomplishments
- Supervised team of 50 staff members.
- Achieved Over 16 Good act awards, Ovations and customer compliments by completing task with accuracy and efficiency. Reason for wards also included going the extra mile to help customers.
Business Owner
- I own and run an event coordinating business
- I have a flyer making business
- National and traveling Master of ceremony
Timeline
Estimator/ Service Advisor
Caliber Collision
10.2023 - Current
Claims Associate
State Farm
01.2019 - 10.2023
Sales Associate/ Customer Service
All State
06.2018 - 01.2019
Insurance Sales Representative
Loya Insurance
12.2017 - 05.2018
Transportation Bus Driver
MARTA
08.2015 - 12.2017
High School Diploma -
WESTINGHOUSE
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