Summary
Overview
Work History
Education
Additional Experiences
Activities
Timeline
Generic

Ramone Johnson

Richmond,VA

Summary

Forward-thinking project management specialist confident in leading team members, managing schedules and coordinating resources. Keeps projects on-track with decisive supervision and quick problem-solving. Persuasive in communicating and negotiating with internal team members, vendors and other stakeholders.

Overview

11
11
years of professional experience

Work History

Project Manager

SMJ Maintenance Facililities
Petersburg, VA
05.2023 - Current
  • Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
  • Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
  • Coordinated resources across multiple departments and teams as needed for successful completion of projects.
  • Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
  • Created and implemented processes to ensure successful completion of projects.
  • Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
  • Provided guidance to team members regarding tasks assigned to them.
  • Identified risks associated with each project and developed strategies for mitigating those risks.
  • Conducted periodic inspections of job sites for quality and progress.
  • Reviewed project risks and devised proactive strategies to avoid potential roadblocks.

Maintenance Helper

SMJ Maintenance Faciliities
Petersburg , VA
02.2023 - 05.2023
  • Inspected and maintained equipment to ensure proper functioning.
  • Assisted maintenance personnel with repairs, replacements, and installations of various machines.
  • Performed routine cleaning tasks such as sweeping floors, wiping down surfaces, and emptying trash receptacles.
  • Replaced worn out parts on machinery using hand tools.
  • Tested electrical systems for safety hazards and malfunctions.
  • Installed new lighting fixtures in designated areas according to blueprints or diagrams.
  • Painted walls and ceilings within buildings when needed.
  • Cleaned up work areas after completing maintenance projects.
  • Followed safety protocols while performing maintenance tasks.
  • Loaded and unloaded materials from delivery trucks as required.
  • Assembled furniture pieces according to instructions provided.
  • Replaced and restored broken tilework and fixtures.
  • Kept tools and equipment in excellent condition by cleaning and maintaining.
  • Repaired drywall or other surfaces and painted to match existing color or finish.
  • Moved and arranged furniture and equipment.
  • Handled routine cosmetic updates such as painting walls and replacing outdated fixtures.
  • Completed minor electrical, plumbing and HVAC maintenance for building occupants.
  • Contributed to maintenance of safe conditions within facility by mopping up wet spots on floor and sweeping up broken glass.
  • Prepared walls for painting by patching holes and replacing drywall.
  • Read and interpreted equipment manuals and work orders to perform required maintenance and service.
  • Ordered parts, supplies and equipment from suppliers or obtained needed items from storage rooms.
  • Contacted vendors to procure equipment and tools to meet organizational demands.

Reservation Coordinator

IHG Army Hotels
Fort Lee, VA
10.2020 - 04.2023
  • Make reservations for groups/parties of multiple people
  • Upsell rooms where possible to maximize hotel revenue
  • Assist in supervising the front desk, ensuring staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety and emergency procedures, etc
  • Promote teamwork and quality service through daily communication and coordination with other departments
  • Promote hotel services, facilities and outlets; provide guests with information such as local attractions and directions to increase guest satisfaction
  • Coordinate the preparation of employee orientation, training sessions, and employee morale programs or events
  • Participates in presenting new employee orientation materials
  • Meeting with new employees to review new hire paperwork for accuracy and completeness
  • Assist with recruitment process which may include screening, routing, tracking, and filing of resumes and applications, scheduling interviews, processing background, employment verification and reference checks.
  • Developed and implemented procedures for processing reservations.
  • Monitored changes in reservation status, modified existing reservations as needed.
  • Reviewed customer requests to ensure accuracy of data entered into system.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Took reservations from patrons by phone or online.

Freelance Photographer

4 Lens Media
Petersburg, VA
03.2017 - Current
  • Implemented lighting, and model posing, in studio and on location, producing images that increased engagement by 10%
  • Collaborated with Spectrum and Virginia State University to shoot and edit photos and video
  • Consulted with clients to discuss preferences, styles, and ideas for graduation, engagement, and wedding photoshoots.

Media Technician

Kingdom Covenant Empowerment Center
03.2016 - Current
  • Operate audio mixer for quality sound during service
  • Shoot, edit, and archive media files
  • Record good quality audio for transfer to CD-ROM.

Lead Sales Associate

Footlocker Inc.
Colonial Heights, VA
10.2012 - 04.2022
  • Responsibility of opening and closing store
  • Ensured an outstanding customer service experience by assisting customers
  • Participated in year-end inventory and cycle counts
  • Completed sales transactions using cash register.

Front Desk Agent

IHG Army Hotels
Fort Lee, VA
09.2019 - 10.2020
  • Complete opening and closing shift duties, and communicate any outstanding guest requests or issues to management that may require additional monitoring
  • Make appropriate service recovery gestures with established guidelines
  • Accurately process all cash and credit card transactions including but not limited to posting charges, completing cashier or, preparing deposit, and counting and securing bank
  • Routinely check in/check-out guests, answer phones, take reservations and assist staff with job functions
  • Respond to guest requests which may include guest room tours, concierge, or shuttle service in a prompt and courteous manner
  • Perform daily inspection of vehicles; takes necessary action to correct deficiencies or unsafe conditions; keep vehicle clean and neat at all times.

Production Assistant

VSU Multi-purpose Center
Petersburg, VA
08.2018 - 12.2018
  • Provide administrative support with various types of equipment
  • Check out equipment to students
  • Inspect equipment after checked back in.

Customer Service Rep

General Dynamics
Chester, VA
08.2016 - 04.2017
  • Assisted customers with medical insurance questions over the phone
  • Reviewed and enrolled customers into medical insurance plans
  • Received multiple high rated calls from customers.

Media Specialist Intern

Virginia State University
Petersburg, VA
  • Managed the setting up and striking audio/visual equipment
  • Shoot, edit, and archive media files
  • Plan, direct, and coordinates motion picture filming.

Education

Bachelor of Arts in Mass Communication -

Virginia State University

Associates of Science -

Richard Bland College

Additional Experiences

  • 4 Lens Media, Petersburg, VA, Freelance Photographer, 03/2017 - Present, Implemented lighting, and model posing, in studio and on location, producing images that increased engagement by 10%, Collaborated with Spectrum and Virginia State University to shoot and edit photos and video., Consulted with clients to discuss preferences, styles, and ideas for graduation, engagement, and wedding photoshoots.
  • Kingdom Covenant Empowerment Center, Petersburg, VA, Media Technician, 03/2016 - Present, Operate audio mixer for quality sound during service, Shoot, edit, and archive media files, Record good quality audio for transfer to CD- ROM

Activities

Kingdom Covenant Empowerment Center

Timeline

Project Manager

SMJ Maintenance Facililities
05.2023 - Current

Maintenance Helper

SMJ Maintenance Faciliities
02.2023 - 05.2023

Reservation Coordinator

IHG Army Hotels
10.2020 - 04.2023

Front Desk Agent

IHG Army Hotels
09.2019 - 10.2020

Production Assistant

VSU Multi-purpose Center
08.2018 - 12.2018

Freelance Photographer

4 Lens Media
03.2017 - Current

Customer Service Rep

General Dynamics
08.2016 - 04.2017

Media Technician

Kingdom Covenant Empowerment Center
03.2016 - Current

Lead Sales Associate

Footlocker Inc.
10.2012 - 04.2022

Media Specialist Intern

Virginia State University

Bachelor of Arts in Mass Communication -

Virginia State University

Associates of Science -

Richard Bland College

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Ramone Johnson