Ramone Kershaw
Hiram,GA
Summary
Seasoned Parts Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs.
Overview
20
20
years of professional experience
Work History
Parts Manager
AutoNation
02.2023 - Current
- Led weekly production and operations contractor meetings, facilitating stronger communication, and helping to resolve critical issues.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
- Tracked project costs and other financial metrics to maximize profitability.
- Ordered parts for customers, repair shops and service department for use in shop.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Partnered with managers to implement operational enhancements for paperwork processing.
Assistant Parts Manager
Lexus Of Cerritos
01.2021 - 02.2023
- Trained team members in successful strategies to meet operational and sales targets.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Managed warranty returns effectively, liaising with manufacturers to ensure prompt processing of claims without excessive delays for customers or the dealership.
- Processed and reshelved return orders, checking for discrepancies, potential usage.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted Parts Manager in creating monthly sales forecasts based on historical data analysis and current market trends.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Created employee schedules to align coverage with forecasted demands.
Parts Counter Person
Lexus Of Cerritos
01.2010 - 01.2021
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Maintained clean and neat parts counter and sales floor.
- Assisted customers in finding appropriate parts promptly.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
Parts Delivery Driver
Lexus Of Cerritos
07.2004 - 01.2010
- Demonstrated excellent time-management skills by consistently meeting or exceeding delivery deadlines.
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Operated and maintained tractor-trailer in compliance with state and federal regulations.
Education
High School Diploma -
Portageville High School
Portageville, MO05.2004
Skills
- Labor Management
- Contract Preparation
- Subcontractor Oversight
- LEED Certification
- Problem-Solving
- Flexible Schedule
- Improving customer satisfaction
- Purchasing strategies
- Schedule Management
- Staff Training
- Inventory Auditing
- Ordering parts
- Employee Training
- Invoice Processing
- Vendor Relations
- Inventory Management
Timeline
Parts Manager
AutoNation
02.2023 - Current
Assistant Parts Manager
Lexus Of Cerritos
01.2021 - 02.2023
Parts Counter Person
Lexus Of Cerritos
01.2010 - 01.2021
Parts Delivery Driver
Lexus Of Cerritos
07.2004 - 01.2010
High School Diploma -
Portageville High School
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