Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ramon E. Paniagua II

Bronx,NY

Summary

Experienced food and beverage operations manager with a strong background in hotels, full-service restaurants, and fast-casual dining. Expertise in financial management, P&L oversight, and team development in both union and non-union environments. Bilingual in English and Spanish, with a comprehensive understanding of NYC Fair Work Week regulations and a valid NYC Food Certificate. Proven ability to drive team performance and maintain high standards of quality and safety in fast-paced settings.

Overview

20
20
years of professional experience

Work History

Restaurant Manager

SSP America
05.2025 - 08.2025
  • Company Overview: Multi-Restaurant operations in Terminal B of LaGuardia Airport
  • Assisted oversight of 5 unique concepts totaling on average of 500,00 weekly sales
  • Primary responsibility of 2 of the units.
  • Working within parameters of a Union led workforce.
  • Multi-Restaurant operations in Terminal B of LaGuardia Airport

Assistant General Manager, General Manager

Shake Shack
09.2021 - 12.2023
  • 75,000 – 100,000 average weekly sales.
  • Increased sales from Pandemic opening levels to current levels.
  • KPI’s increased due to training objectives as per in-house development.

General Manager

Maamoun’s Falafel
01.2019 - 03.2020
  • 35,000 – 48,000 average weekly sales.
  • Increased sales average, Guest satisfaction and assisted in bringing down food cost.

General Manager

Le Pain Quotidien
12.2017 - 10.2018
  • Company Overview: Manhattan
  • 48,000 – 55,000 average weekly sales.
  • Increased KPI scores on Guest interaction, Sales averages and lowered food costs.
  • Manhattan

Assistant General Manager, General Manager

Uno’s Pizzeria & Grill
10.2014 - 11.2017
  • Company Overview: Forest Hills and Manhattan Locations
  • 55,000 – 60,000 average weekly sales.
  • Increased KPI scores on Guest Service, Sales averages and lowered food costs.
  • Fastest promotion to General Manager in District.
  • Forest Hills and Manhattan Locations

Manager, General Manager

Apple Metro Inc.
01.2011 - 08.2014
  • Company Overview: (Applebee’s franchisee for the NYC Metro Area)
  • 70,000 – 90,000 average weekly sales.
  • Increased KPI scores on Guest Service, Sales averages, lowered food costs.
  • Lowered employee turnover numbers.
  • (Applebee’s franchisee for the NYC Metro Area)

F & B Manager, A.G.M.

Lexington Marco Hotel & Magna Restaurant, Albella Ristorante & Bar
06.2009 - 07.2010
  • Helped develop F&B program for the hotel prior to being transferred to restaurant.
  • Developed the Catering program for weekends when restaurant was closed.

Operations Manager

Bar 107 and Charlie O’s
01.2007 - 03.2009
  • Company Overview: Los Angeles, CA
  • Developed Training programs and Promotional directions.
  • Los Angeles, CA

General Manager

Rawhide Enterprises, Inc.
07.2005 - 01.2007
  • Company Overview: North Hollywood, CA
  • Developed Training programs and worked with local Promoters to increase visibility of the nightclub and hit our numbers of 450+ guests each weekend night.
  • North Hollywood, CA

Education

Human Development - Ethnic Studies

California State University San Marcos
San Marcos, CA
06.2004

General Education AA - Liberal Arts

Palomar College
San Marcos, CA
06.2001

Skills

  • Sales forecasting
  • Inventory management
  • Staff training
  • Compliance management
  • Time management
  • Effective communication
  • Problem solving
  • Decision making
  • Organization and prioritization
  • Customer-oriented
  • Regulatory compliance
  • Restaurant operations management
  • Complaint resolution
  • Labor and food cost control
  • Operations management
  • Proven sales record
  • Employee recruitment expertise

Timeline

Restaurant Manager

SSP America
05.2025 - 08.2025

Assistant General Manager, General Manager

Shake Shack
09.2021 - 12.2023

General Manager

Maamoun’s Falafel
01.2019 - 03.2020

General Manager

Le Pain Quotidien
12.2017 - 10.2018

Assistant General Manager, General Manager

Uno’s Pizzeria & Grill
10.2014 - 11.2017

Manager, General Manager

Apple Metro Inc.
01.2011 - 08.2014

F & B Manager, A.G.M.

Lexington Marco Hotel & Magna Restaurant, Albella Ristorante & Bar
06.2009 - 07.2010

Operations Manager

Bar 107 and Charlie O’s
01.2007 - 03.2009

General Manager

Rawhide Enterprises, Inc.
07.2005 - 01.2007

Human Development - Ethnic Studies

California State University San Marcos

General Education AA - Liberal Arts

Palomar College

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