Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ramonica Funchess

Fort Lauderdale

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

8
8
years of professional experience

Work History

Front Desk Receptionist ( Contract )

Pediatric Associates
05.2025 - 06.2025
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Filed weeks,issued payouts
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.

Customer Service Representative

Sicuro Health
04.2022 - 01.2025
  • Answer customer telephone calls promptly to avoid on-hold wait times.
  • Respond to customer requests for products, services, and company information.
  • Provide primary customer support to internal and external customers.
  • Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Update payment methods, processed payments.


Quality Assurance

Custom Services
08.2017 - 10.2021
  • Enhanced product quality by implementing rigorous testing protocols and identifying areas for improvement.
  • Developed comprehensive test plans based on project requirements, streamlining the QA process from start to finish.
  • Reduced defect rates by promptly addressing issues found through meticulous attention to detail during testing phases.
  • Assisted in developing company-wide quality assurance standards that were adopted across multiple departments, resulting in improved consistency and performance metrics.

Education

High School Diploma -

South Plantation High School
Plantation, FL
06.2017

Skills

  • Appointment Scheduling
  • Account Updating
  • Quality Assurance
  • Customer Service
  • Data Entry
  • Front Desk Receptionist

Timeline

Front Desk Receptionist ( Contract )

Pediatric Associates
05.2025 - 06.2025

Customer Service Representative

Sicuro Health
04.2022 - 01.2025

Quality Assurance

Custom Services
08.2017 - 10.2021

High School Diploma -

South Plantation High School

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