Ramonita C. Aguiar
Pleasant Grove,Alabama
Summary
Professional and experienced operations leader with strong focus on optimizing branch performance and enhancing customer satisfaction. Skilled in process improvement, team collaboration, and adapting to changing business needs. Known for reliability, fostering cohesive team environment, and driving tangible results. Proficient in managing operational workflows, ensuring compliance, and leveraging problem-solving abilities to meet organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Branch Operations Manager
Wells Fargo Bank
12.2016 - 02.2025
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a diverse team of 8, fostering a positive work environment and emphasizing professional growth.
- Trained employees on proper procedures and strategies to improve productivity.
- Improved branch efficiency by streamlining operations and implementing new processes.
- Established best practices for resolving client issues quickly while maintaining high standards of professionalism.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and opportunities for advancement.
- Organized staff schedules to ensure adequate coverage during peak business hours while maintaining employee satisfaction.
- Maintained compliance with industry regulations, minimizing risk exposure for the company through diligent oversight of operations.
Lead Teller
Wells Fargo Bank
05.2015 - 12.2016
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Introduced customers to other bank team members to help meet financial needs.
- Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
- Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Processed wide variety of retail banking transactions of at least 100+ daily for personal and commercial customers.
- Managed cash inventory of at least $250,000.00, ensuring accurate balancing of the vault and individual teller drawers daily.
- Advanced to the role of Branch Operations Manager within the company.
Education
MBA - Business Administration
Foundation University
Dumaguete City, Philippines03.2004
Bachelor of Science - Management Accounting
Foundation University
Dumaguete City, Philippines03.2000
Skills
- Strategic planning
- Expert in Risk Management
- Staff Supervision & Development
- Excellent Time Management Skills
- Problem Solving & Decision-making
- Client Relationship Management
- Adept in Cash Handling & Auditing
- Proficient in MS office
Accomplishments
- Spearheaded initiatives that resulted in an 8-year streak of passing risk assurance audits.
- As a Branch Operations Manager for eight years, I have consistently met or exceeded performance expectations.
- With my direct supervision, our branch cash utilization improved and continuously maintained at 96%-98% efficiency monthly for 8 years that contributed to company profitability.
Certification
- Notary Public (04/27/2022 - 04/27/2026)
- Intuit Bookkeeping Professional
Timeline
Branch Operations Manager
Wells Fargo Bank
12.2016 - 02.2025
Lead Teller
Wells Fargo Bank
05.2015 - 12.2016
- Notary Public (04/27/2022 - 04/27/2026)
- Intuit Bookkeeping Professional
MBA - Business Administration
Foundation University
Bachelor of Science - Management Accounting
Foundation University
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