RAMONITA GARDUNO-ORTIZ
Tampa
Summary
Fluent in English and Spanish, with extensive experience as a front desk receptionist. Goal-oriented and meticulous professional with exceptional computer skills and telephone etiquette. Committed to making valuable contributions to company growth. Strong sense of responsibility and motivation, always willing to go the extra mile for success.
Overview
7
7
years of professional experience
Work History
Front Office
Pediatric Gastroenterology
12.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in and check-out process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
Bilingual Front Desk Receptionist
Ramon Santiago, MD
09.2021 - 09.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Handled insurance verifications prior to scheduled appointment
Bilingual Front Desk Receptionist
Community Charter of Excellence
01.2018 - 01.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing student sign- in process.
- Handled incoming and outgoing correspondence, including mail, email and faxes.
- Assisted in maintaining accurate student records by updating the database system regularly.
- Managed daily attendance records to ensure accuracy in reporting absences or tardiness of students.
- Handled confidential information with discretion while working closely with school counselors on student matters.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Ensured a safe learning environment by establishing strict safety protocols and emergency response plans.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Chamberlain High School
Tampa, FLSkills
- Fluent in two languages
- Organizational support proficiency
- Multi-line phone management
- Consistently punctual
- Professional phone communication
- Effective verbal communication
- Advanced computer skills
- Effective multitasking
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Front Office
Pediatric Gastroenterology
12.2022 - Current
Bilingual Front Desk Receptionist
Ramon Santiago, MD
09.2021 - 09.2022
Bilingual Front Desk Receptionist
Community Charter of Excellence
01.2018 - 01.2020
High School Diploma -
Chamberlain High School
Similar Profiles
Peyton BridgesPeyton Bridges
Insurance Verification Specialist at Pediatric GastroenterologyInsurance Verification Specialist at Pediatric Gastroenterology
Carmen MinterCarmen Minter
Infusion Nurse at Prisma Health Pediatric GastroenterologyInfusion Nurse at Prisma Health Pediatric Gastroenterology
Tiffany SimmonsTiffany Simmons
Medical Billing Supervisor at Pediatric Gastroenterology at St Joseph's HospitalMedical Billing Supervisor at Pediatric Gastroenterology at St Joseph's Hospital
Krista ReganKrista Regan
Senior Product Owner at USAASenior Product Owner at USAA
Grant WestGrant West
Valet Parking Supervisor at 717 Parking EnterprisesValet Parking Supervisor at 717 Parking Enterprises