Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ramonita Rivera

The Bronx,NY

Summary

I am a motivated, responsible and confident woman from the Bronx ready and willing to take on any challenge that comes my way. I am very outspoken yet kind with my words and actions and willing to work with anybody. A team player is what I would best be described as, as I am somebody who excels in working as a unit with fellow co workers and management to ensure work gest done in a smooth and orderly fashion.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Supervisor

Pressed Juicery
Manhattan, NY
07.2023 - Current
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Responded to customer questions regarding products, prices and availability.
  • Created new strategies for improving customer service standards within the organization.
  • Identified needs of customers promptly and efficiently.

BOH Team Member

Chick-fil-A
Manhattan, NY
05.2022 - 07.2023
  • Cleaned kitchen equipment before and after each shift according to health codes regulations.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Operated kitchen equipment such as slicers, mixers, ovens, grills, safely and efficiently.
  • Assisted in the cooking process by prepping ingredients such as vegetables, meats, cheeses, sauces.
  • Cleaned and sanitized utensils, dishes or silverware.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Prepared, cooked and presented food safely and quickly to meet restaurant's standards.
  • Restocked cupboards, refrigerators and service stations with new food items or supplies.

Team Member

Taco Bell
The Bronx, NY
08.2021 - 02.2022
  • Processed and retrieved customer special orders.
  • Resolved customer issues promptly in a professional manner.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Followed production orders and company standards to exceed quality scores on consistent basis.
  • Initiated inventory control measures to sustain stock levels.
  • Tracked stock levels on a daily basis to identify shortages or overages.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Greeted customers upon entering the store with friendly demeanor.
  • Looked for ways to go above and beyond job requirements.

Education

GED -

Pathways To Graduation
The Bronx, NY
06-2022

Skills

  • Processes and Procedures
  • Employee Motivation
  • Goal-Oriented
  • Equipment Operation
  • Cash Handling
  • Customer Service
  • Cleaning
  • Speak Spanish
  • Teamwork and Collaboration

Certification

  • Phipps Neighborhoods Customer Service Training Course, Bronx, NY - June 2016

Timeline

Supervisor

Pressed Juicery
07.2023 - Current

BOH Team Member

Chick-fil-A
05.2022 - 07.2023

Team Member

Taco Bell
08.2021 - 02.2022

GED -

Pathways To Graduation

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Ramonita Rivera