Ramon Luis Cruz Figueroa
Orlando
Summary
Professional with experience in Customer Service, Call Center and Merchandising. Noted for skills in customer service, leadership, organization, and a proactive approach. With extensive experience in managing teams and operational processes in various areas, as well as in document digitization. Committed to continuous improvement and the fulfillment of organizational goals.
Overview
8
8
years of professional experience
Work History
Call Center (Commercial Clients Area)
Oriental Bank
10.2018 - 05.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Provided telephone support to business customers, offering fast and effective solutions.
- Maintained effective communication with customers to resolve concerns and problems efficiently.
Call Center Representative
Link Activ (F.EM.A)
02.2018 - 08.2018
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Group leader, responsible for coordinating the performance and metrics of my team.
Warehouse and Document Digitization Operator
PRIM
01.2014 - 10.2015
- Preparing and organizing documents for digitization, ensuring accuracy and efficiency in the filing and storage processes.
- Coordinating with other departments to guarantee the correct delivery and organization of materials.
Merchandiser
Home Depot LANCO
09.2011 - 01.2012
- Responsible for the display and organization of Lanco brand paint products, ensuring their availability and presentation in the store.
- Assisting in customer service to answer questions about products.
Education
Associate of Arts - Sound Engineer
Colegio De Cinematografía Artes Y Television
Caguas Puerto Rico04-2014
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Multitasking
- Verbal communication
- Problem resolution
- Organization and time management
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Call Center (Commercial Clients Area)
Oriental Bank
10.2018 - 05.2019
Call Center Representative
Link Activ (F.EM.A)
02.2018 - 08.2018
Warehouse and Document Digitization Operator
PRIM
01.2014 - 10.2015
Merchandiser
Home Depot LANCO
09.2011 - 01.2012
Associate of Arts - Sound Engineer
Colegio De Cinematografía Artes Y Television
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