Ramon S. Tejada G.
North Bergen
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Member Advocate
Concentrix
10.2020 - 05.2021
- Educated members on available resources and services, increasing their engagement with the organization.
- Demonstrated empathy and understanding when dealing with difficult or sensitive situations involving members.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Providing excellent customer service by promptly answering patient inquiries.
Customer Service Representative
ERC BPO
08.2018 - 09.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Associate of Science - Medicine
UTESA
Santo Domingo, Dominican RepublicSkills
- Cross-cultural communication
- Assertiveness
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Team Collaboration
- HIPAA Compliance
- Patient Education
- Appointment Scheduling
- Insurance Billing
- Adaptable and Flexible
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Member Advocate
Concentrix
10.2020 - 05.2021
Customer Service Representative
ERC BPO
08.2018 - 09.2020
Associate of Science - Medicine
UTESA
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