RAMONTS JOSEPH
Anderson,SC
Summary
Seasoned Manager specializing in the management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Licensed insurance agent in life, health, and accident.
Overview
12
12
years of professional experience
Work History
Licensed Insurance Agent
American Healthcare Solutions
09.2023 - 01.2024
- Handle inbound calls, guiding clients to find ACA coverage suiting their specific needs.
- Utilize extensive knowledge of health insurance plans to assist clients in selecting suitable coverage options.
- Build strong client relationships, ensuring compliance with industry regulations and exceeding performance metrics consistently.
- Managed high volume inbound calls during OEP.
Delivery Driver
Self
02.2022 - 01.2023
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Operated light trucks to deliver loads as far as 30 miles from home location.
Store Manager
American Freight Furniture And Mattress
07.2019 - 01.2022
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control and store opening and closing procedures.
- Developed new store location from ground up by hiring and training efficient team.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Analyzed and interpreted store trends to facilitate planning.
- Supervised guests at front counter, answering questions regarding products.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Rotated merchandise and displays to feature new products and promotions.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Exceeded store expectation by 209%
Door-to-Door Sales Representative
Conquest
05.2018 - 07.2019
- Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
- Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
- Traveled to average of 30 doors daily with 5% success rate for internet product sales.
CNC Machinist
Greenfield Industries
07.2015 - 04.2018
- Properly loaded and unloaded materials in and out of machines.
- Manually set up machinery and equipment, and grinders.
- Monitored machine operation and diagnosed malfunctions.
- Performed accurate tool changes and offsets.
- Loaded and unloaded parts to maintain high level of production.
- Maintained tight tolerances with design specifications.
- Planned, scheduled and delegated daily work.
- Responsible for achieving production requirements.
- Prepared and maintained production reports and personnel records.
- Tested products or subassemblies for functionality or quality.
- Kept work areas clean and neat.
- Studied changing production and daily work orders to adjust offsets correctly.
- Studied daily work instruction, sketches, drawings, blueprints and manuals to determine dimensions and tolerances accurately.
Warehouse Material Handler
Proper Polymers
05.2012 - 06.2015
- Followed tooling instructions and product specifications to determine and implement operational sequences.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjust machines to eliminate problems.
- Manually set up machinery, lathes, and grinders.
- Complied with company and OSHA safety rules and regulations.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
- Observed safety procedures and practices to prevent injury.
- Leveraged forklift, hand truck, or electric dolly to move or stack materials.
- Identified, communicated, and resolved issues to avoid disruptions in material movement.
Vision Center Manager
Walmart
01.2023 - 06.2023
- Enhanced customer experience by implementing effective staff training and development programs.
- Increased overall store performance by optimizing inventory management and merchandise presentation.
- Streamlined operational processes for increased efficiency and productivity within the vision center.
- Developed strong relationships with vendors, negotiating favorable terms and ensuring timely product delivery.
Education
Diploma - High School
Westside High School
Anderson, SC2012
Skills
- Team leadership and coaching
- Training and Development
- Store Management
- Goals and Performance
- Life and Health Insurance Licensed in 17 States
- Cold Calling: The First Seven in Seconds, Issued Jun 2023
- Cold Email Prospecting, Issued Jun 2023
- Learning Linkedin Sales Navigator, Issued Jun 2023
- Salesforce Essential Training, Issued Jun 2023
Accomplishments
- Accomplished multiple company-wide achievements.
- Led the store to $890k in individual sales as a store manager.
- Achieved $1M in individual sales as an assistant store manager.
- Exceeded monthly store sales goals for twelve consecutive months.
- Generated $600k in individual sales during my first year as an associate.
- Recruited and onboarded a highly successful new manager within one year.
- Supervised and led a team of seven staff members to enhance operational efficiency.
- Attained a national store ranking in the top 25%, achieving the 75th position within one year.
Languages
English
Native or Bilingual
French
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Licensed Insurance Agent
American Healthcare Solutions
09.2023 - 01.2024
Vision Center Manager
Walmart
01.2023 - 06.2023
Delivery Driver
Self
02.2022 - 01.2023
Store Manager
American Freight Furniture And Mattress
07.2019 - 01.2022
Door-to-Door Sales Representative
Conquest
05.2018 - 07.2019
CNC Machinist
Greenfield Industries
07.2015 - 04.2018
Warehouse Material Handler
Proper Polymers
05.2012 - 06.2015
Diploma - High School
Westside High School
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