Ramorn Davis
Freeport
Summary
Dynamic Operations Lead Manager at Auto Parts International with a proven track record in resource allocation and process improvement. Enhanced team productivity through effective training and fostered a culture of collaboration. Achieved significant cost reductions while ensuring compliance with industry regulations, demonstrating strong leadership and strategic planning skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Lead Manager
Auto Parts International
04.2022 - Current
- Enhanced team productivity by providing ongoing training and development opportunities.
- Managed and allocated staff and material resources to meet production goals.
- Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Managed daily operations, ensuring timely delivery of high-quality products and services to clients.
- Collaborated with cross-functional teams to achieve company-wide objectives and drive operational excellence.
- Ensured strict compliance with industry regulations, maintaining up-to-date knowledge of relevant guidelines and best practices.
- Assisted in the development of long-term strategic plans, aligning operational goals with overarching company objectives.
- Reduced operational costs through continuous improvement initiatives and cost-saving measures.
- Performed quality control and monitored production efforts.
- Oversaw problem resolution to address barriers to operational efficiency.
- Established strong relationships with vendors, negotiating favorable pricing terms without compromising on quality or service levels.
- Recruited and trained Number new employees in Year.
- Contributed to the creation of a safety-first culture by implementing and enforcing strict workplace safety protocols.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Generated reports detailing findings and recommendations.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Gathered, organized and input information into digital database.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Part Sales Manager
Auto Zone
08.2021 - 04.2023
- Spearheaded special projects to improve processes, resulting in increased efficiency within the department.
- Developed strong relationships with suppliers for better pricing, delivery times, and product availability.
- Organized staff schedules efficiently to ensure adequate coverage during peak business hours.
- Resolved customer complaints swiftly and professionally, ensuring repeat business and positive reviews.
- Boosted sales, effectively upselling and cross-selling relevant products to customers.
- Maintained accurate records to ensure proper billing, tracking of warranties, and inventory control.
- Cultivated a positive workplace culture by promoting open communication between team members.
- Enhanced teamwork through clear communication and collaboration in daily tasks.
- Implemented innovative merchandising techniques that showcased parts effectively for increased visibility among customers.
- Played an instrumental role in achieving or surpassing monthly sales targets consistently throughout tenure as Part Sales Supervisor.
- Assisted in budget development for the department, closely monitoring expenses to reduce costs.
- Ensured compliance with company policies and industry regulations in all aspects of parts sales operations.
- Evaluated employee performance regularly, offering constructive feedback for improvement when necessary.
- Implemented effective marketing strategies to promote products and services to potential clients.
- Strengthened team performance by conducting regular trainings on new products and industry trends.
- Streamlined inventory management with consistent monitoring and timely reordering of parts.
- Ordered parts from various distributors to fulfill demands.
- Assisted customers in finding appropriate parts promptly.
- Stocked and managed stock of parts.
- Organized parts storage and stocked inventory according to established guidelines.
- Researched vehicles and parts via physical catalogs and electronic means.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Maintained clean and neat parts counter and sales floor.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Maintained extensive understanding of common problems and methods for repair.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Adhered to company guidelines for performance and compliance.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Ordered parts for customers, repair shops and Type department for use in Type and Type equipment.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Trained newly hired sales team in upselling techniques.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Researched issues to obtain appropriate answers to customer inquiries.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Successfully drove new product lines to increase annual profits by Number%.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
Porter
STAR ACADEMY
01.2016 - 10.2016
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
- Cleaned and organized building areas as required.
- Performed cleaning and maintenance duties as directed.
- Improved overall cleanliness standards within the property by performing routine maintenance tasks such as changing light bulbs, fixing minor repairs, or reporting larger issues to management.
- Assisted in event set-up and tear-down, ensuring timely execution and seamless transitions between events.
- Maintained building exteriors for professional, clean presentation standards.
- Stored supplies safely and securely to prevent theft and damage.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Completed sweeping, mopping, and window-cleaning.
- Upheld company standards for appearance by wearing designated uniform and maintaining professional demeanor at all times.
- Resolved guest inquiries punctually and politely for professional customer service.
- Promoted positive work atmosphere through effective communication with team members across various departments within the hotel setting.
- Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
- Increased workplace safety by immediately reporting potential hazards.
- Performed general landscaping duties such as lawn care, snow removal, or leaf raking when necessary.
- Supported housekeeping staff by stocking supplies, removing trash, and handling laundry tasks as needed.
- Replaced light bulbs, tested alarms and unclogged toilets for good general maintenance.
- Increased efficiency in daily operations by organizing storage rooms, maintaining inventory of supplies, and replenishing stock as needed.
- Contributed to hotel reputation by providing exceptional customer service and addressing concerns with professionalism.
- Contributed to team efforts by providing cross-training to new porters on best practices and procedures.
- Collaborated with housekeeping to expedite room readiness, enhancing guest check-in experience.
- Supported room service operations, ensuring timely delivery of food and beverages to guests.
- Facilitated positive first impression of hotel through warm greeting and efficient service upon guest arrival.
- Assisted guests with transportation arrangements, increasing satisfaction with concierge services.
- Ensured optimal cleanliness, promptly clearing hallways and public spaces of debris and obstacles.
- Streamlined waste management procedures to maintain hygienic and appealing hotel environment.
- Reduced lost property reports by maintaining meticulous records of items stored and retrieved.
- Enabled safer environment by promptly reporting maintenance issues encountered during rounds.
- Maintained clean and safe lobby areas, contributing to welcoming environment for guests.
- Assisted in setting up for events and conferences, contributing to successful and organized functions.
- Enhanced guest experience by providing timely and efficient luggage handling services.
- Optimized guest satisfaction by offering personalized recommendations for local attractions and dining.
- Supported emergency response efforts, aiding in evacuation of guests during drills and incidents.
- Improved room availability times with swift and accurate delivery of guest belongings to rooms.
- Facilitated smooth check-in and check-out processes by efficiently managing luggage movements.
- Improved inventory management of cleaning supplies and guest amenities through careful monitoring.
- Provided courteous and informative responses to guest inquiries, improving overall service ratings.
- Increased efficiency in luggage retrieval times, allowing for more seamless guest departure.
- Enhanced security by vigilantly monitoring guest areas and reporting suspicious activities.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Maintained floor cleaning and waxing equipment.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Supervised supplies in inventory and submitted reorder requests.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Operated buffers and burnishers to clean and polish floors.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
Education
All Studies - High School
Trenton Central High School
Trenton, NJ06.1992
Skills
- Resource allocation
- Data analysis
- Process improvement
- Quality control
- Operational efficiency
- Team leadership
- Regulatory compliance
- Vendor management
- Employee training
- Customer service
- Conflict resolution
- Performance evaluation
- Strategic planning
- Inventory management
- Time management
- Motivational attitude
- Scheduling coordination
- Workforce management
- Transportation management
- Distribution management
- Capacity planning
- Warehouse management
- Safety management
- Production planning
- Facility management
- Cost reduction
- Maintenance management
- Order fulfillment
- Procedure implementation
- Acknowledgment of customer needs
- Environmental management
- Demand forecasting
- Asset management
- Logistics management
- Business negotiation
- People management proficiency
- Strong team building skills
- Experience preparing sales projections
- Operations management
- Safety oversight
- Team Training
- Quality assurance
- Customer relationship development
- Project management
- Customer relationship management
- Project planning
- Cycle counting
- Compliance management
- Production
- Employee development
- Staff supervision
- Delegation
- Inventory coordination
- Logistics expertise
- Management
- Budget administration
- MRP and ERP systems
- Engineering
- Marketing
- Financial administration
- Operational planning
- Cost control
- Technology
- Employee engagement
- Productivity management
- Program evaluation
- Audit reporting
- International mobility management
- Teamwork and collaboration
- Multitasking
- Operational risk management
Certification
Certified Electrician apprentice helper
October 1991 to present
Certified Food safety Management culinary Graduate
May 2016 to present
Auto zone Parts Expert certificate of completion
Tom Newbern
EVP, Store operations, commercial & Loss prevention
Customer Satisfaction
Arif Mohamed
Regional Human Resources Manager customer satisfaction
Timeline
Operations Lead Manager
Auto Parts International
04.2022 - Current
Part Sales Manager
Auto Zone
08.2021 - 04.2023
Porter
STAR ACADEMY
01.2016 - 10.2016
All Studies - High School
Trenton Central High School
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