Yvonne Ramos
Albuquerque,NM
Summary
Nursing professional with established success in family medicine seeking professional progression where previous expertise may can utilized to further strengthen nursing practice and increase quality of care. Team-oriented and adaptable to dynamic patient needs, capable of leading teams, directing care, and handling administrative responsibilities with excellent clinical judgment. Ability to demonstrate a consistent track record of both autonomous and team-facilitated execution with a sense of personal accountability for delivering results.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Primary Care Registered Nurse
UNM Medical Group
Rio Rancho, NM
06.2021 - Current
- Serves as clinical resource to providers and staff
- Executes internal and external outreach activities aimed at improving health care outcomes and clinic visibility
- Coordinates quality efforts and activities and contributes to creation of written standards and protocols
- Oversees clinic pharmacy operation to include Vaccines for Children program
- Works closely with Medical Director, Nurse Practitioner, and staff regarding documentation policies, procedures, and regulations
- Serves as liaison between physician and patients and support staff by assisting with educational needs, problem resolution and health management
- Supervise Medical Directors' schedules and appointments to ensure that provider productivity and revenues are maximized
- Coordinate care for patients with complex care needs
- Proficient in triaging patients by phone, secure messaging, or in-person
- Standard post-hospital discharge calls to patients were implemented in clinic within 48 hours to coordinate transitional care management
- Assist in resolution of day-to-day operational issues, such as patient concerns, and ensuring that clinic's activities are in conformity with company policy.
- Called patients to share lab results and discuss physician orders.
- Used Cerner to maintain patient medical records, accurately recording vital statistics, medical histories, vital statistics and test results.
- Administered medications and treatment to patients and monitored responses.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Adhere to strict safety measures by carefully determining proper dosages before administering medications.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
Home Health Nurse
Giving Home Health, LLC.
Albuquerque , NM
12.2016 - Current
- Performs nursing assessments to develop, implement and evaluate plans of care in conjunction with physician, patient and caregivers per agency policy and procedure
- Plans and implements patient health teaching and health counseling regarding disease process(es), self-care techniques and prevention and involves patient’s family in accomplishing health goals while promoting patient/family autonomy
- Coordinates services and scheduling with Clinical Team Manager (CTM) and Clinical Team Coordinator (CTC) to include recommendations for additional home health care services
- Participates in health promotion and disease prevention activities
- Expresses verbal and written communication in clear, positive and cooperative manner
- Assumes individual responsibility for professional competence and professional nursing practice
- Supervises Home Health Aide
- Assesses patient’ condition, takes and monitors vital signs, and medication review during every visit and chart observation
- Administer medications as prescribed.
- Provided physical assessments, medication and chronic disease management to home health patients.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Responded to patient requests with appropriate clinical and personal assistance
Primary Care Registered Nurse
UNM Sandoval Regional Medical Center
Rio Rancho, NM
12.2017 - 06.2021
- Oversaw daily operations and functions of Family Practice Clinic, including staffing, supervision, training, and support
- Managed staff of medical assistants and other patient care employees in delivery of healthcare consistent with standards of practice and organization policy
- Assisted in interviewing, selection, and orientation of staff
- Engaged in workgroup that successfully obtained PCMH accreditation and lead group that successfully resubmitted for PCMH designation
- Managed Medicare Annual Wellness Visit program to help team work through new standard workflow to incorporate changes in AWV’s
- Assessed patients’ chronic conditions and nursing needs; developed and implemented care plans with SMART goals that adhere to PCMH standards and guidelines
- Proficient in triaging patients by phone, secure messaging, or in-person
- Served as liaison between physician and patients and support staff by assisting with educational needs, problem resolution and health management
- Lead daily huddles and ensured team was informed of all needed communications for safe practice
- Conducted monthly staff meetings and in-services to educate clinic staff and facilitate good communication to ensure quality care
- Provided safe, direct patient care utilizing nursing process in ambulatory setting to pediatric, adolescent, adult, and geriatric age groups
- Administered medications, performed routine treatments, and assisted medical providers with tests and complex procedures and treatments
- Responsible for special ordering of supplies through Lawson within allocated budget
- Educated staff in use and maintenance of new equipment, supplies, and instruments; provided point of care training for ambulatory clinical staff during annual comps and ongoing
- Cross trained in Occupational Health; assisted with pre-placement screenings, fit testing, employee COVID triage, and COVID vaccination clinics for both staff and community
- Provided interpreter skills for patients with language barriers in clinic ensuring understanding of their care.
- Participated in Tricore policy committee to discuss policies, propose revisions and implement changes.
Patient Assistant Representative
UNM Sandoval Regional Medical Center
Rio Rancho, NM
12.2014 - 12.2017
- Initiated prior authorization requests for outpatient and inpatient services
- Accurately obtained Current Procedural Codes (CPT) and diagnosis codes to promptly obtain approval from health insurance companies for scheduled services
- Entered charges to ensure billing and prompt payment to outpatient ambulatory clinics
- Greet, check in, and register patients to Emergency Department
- Obtained, verified, and updated all demographic, insurance, and personal information for each patient
- Assured all patient requests are delegated and streamlined to appropriate parties.
- Verified eligibility and compliance with authorization requirements for service providers.
- Fielded telephone inquiries on authorization details from plan members and medical staff.
- Tracked referral submission during facilitation of prior authorization issuance.
- Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel.
- Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures.
- Exceeded goals through effective task prioritization and great work ethic
Administrative Department Manager
Lowes Home Improvement Center
Albuquerque , NM
11.2001 - 04.2014
- Supervised day-to-day operations of administrative and customer service departments and its staff members
- Supervision over cash office, credit/special orders department, pricing coordinators, cashiers, and customer service/return desk staff
- Worked collaboratively with management team to set, track, and monitor budgets for controllable and non-controllable expenses
- Assisted in hiring, training, retention, employee evaluation and retention; taking corrective action when necessary
- Managed payroll records via Kronos software (e.g
- Enter weekly payroll data, track vacation, holiday, and sick leave) employee
- Achieved sales and margin budgets in administrative department
- Maintained acceptable operational audit scores and customer service company goals
- Accounts payable.
- Assisted in annual preparation of departmental budget.
- Anticipated staffing needs by analyzing workflow and strengths of employees.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for 100+ employees.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
Bachelor of Science - Nursing
University of New Mexico
Albuquerque, NM12.2021
Associate of Applied Science - Nursing
Central New Mexico Community College
Albuquerque, NM12.2016
Certificate - Basic Life Support
American Heart Association
Rio Rancho, NM11.2021
Skills
- Blood Draw and Sample Collection
- Patient Care Oversight
- Patient Care Assessment
- Medication Administration
- Immunizations and Vaccinations
- Healthcare Program Planning
- Delegation and Motivation
- Community Healthcare Programming
- Staff Management
- Verbal and written communication
Certification
Certified Dual Interpreter-Bilingual – Spanish
Outstanding leadership abilities, including great communication, staff motivation, individual coachi
Outstanding leadership abilities, including great communication, staff motivation, individual coaching, and employee development Knowledge in Cerner EMR, Epic EMR, Lawson, HIPPA compliance, patient rights, privacy protection, medical record requirements as well as HR policy and procedures. High level of confidentiality, interpersonal skills, compassion, and professionalism. Strong community and social involvement that involves extensive decision-making, the ability to work independently, individually, or in a group setting. Completed diabetic foot care nurse training. Experience with population health and value-based care management Familiarity with Quality Improvement Initiatives such as HEDIS measures
Timeline
Primary Care Registered Nurse
UNM Medical Group
06.2021 - Current
Primary Care Registered Nurse
UNM Sandoval Regional Medical Center
12.2017 - 06.2021
Home Health Nurse
Giving Home Health, LLC.
12.2016 - Current
Patient Assistant Representative
UNM Sandoval Regional Medical Center
12.2014 - 12.2017
Administrative Department Manager
Lowes Home Improvement Center
11.2001 - 04.2014
Bachelor of Science - Nursing
University of New Mexico
Associate of Applied Science - Nursing
Central New Mexico Community College
Certificate - Basic Life Support
American Heart Association