Ramota Alayah
South Holland,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Medical Customer Service Rep
Randstad US, LLC
07.2025 - Current
- Respond to inquiries via phone, email, or chat about Medicare plans coverage
- Guide beneficiaries through the Enrollment process
- Answering Question about coverage, claims and billing
- Clearly Explain benefits and what is covered to help customer understand their plan
- Accurately documents all customer interactions in a customer relationship (CRM) SYSTEM
- Escalate complex cases to appropriate teams or departments
Insurance Producer
Bankers Life Insurance Agency
02.2024 - 12.2024
- Sell life Insurance products as a certified Agent
- Reach out to customers on the phone
- Assist clients with the claims process and provide policy proceeds
- Handle policy renewals and maintain client records
- Help clients choose policies that fit their needs, budgets, and preferences
- Developed tailored insurance plans to meet diverse client needs.
- Implemented marketing strategies to generate new leads and expand the client base.
Pharmacy Technician
Walgreens
08.2023 - 12.2023
- Supported medication distribution and sales with attention to detail
- Assist customers with questions about medications and prescriptions
- Process payments and handle insurance claims
- Provided excellent customer service by staying knowledgeable about specific membership perks
- Managed medication storage areas, maintaining organization for quick access and safety compliance.
- Stocked, labeled, and inventoried medication to keep accurate records.
Document Processor/Imaging
Exela Enterprise
09.2020 - 07.2023
- Import and export daily mail in a timely and efficient manner
- Process insurance documents through scanning and faxing
- Prepare and organize checks and remittances for team members' daily workflow
- Follow standard operating procedures and customer-specific processing instructions to input data into the system
- Collaborated with team members to streamline document processing workflows.
- Managed training courses, setup and maintenance for document control systems.
Sales Adviser
Bed Bath & Beyond
05.2018 - 05.2020
- Sell products- service to customer
- Understand customer needs as per listening to clients and know what they need
- Setting targets and ensuring sales goals are met
- Process transactions and help clients choose products that fit their needs
- Resolved client inquiries by cultivating strong relationships to drive customer satisfaction and sales
- Built strong client relationships through consistent communication and effective problemsolving.
Sales Supervisor
Banana Republic
02.2014 - 03.2018
- Supervised, planned, and delegated daily activities for a team of four associates
- Received and maintained a customer service satisfaction rating of 97%
- Increased sales by educating customers on products and promotions
- Ensured stock and inventory were accurate, quickly resolving any discrepancies
- Developed promotional displays to attract customers and drive store traffic during peak seasons.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
Education
Patient care Technician Certification - Phlebotomy and EKG
Excelsior Healthcare Academy
Chicago Heights, IL08-2024
Bachelor of Science - Business Administration
National Louis University
Chicago, IL05-2017
Associate of Arts - undefined
Olive Harvey College
Chicago, IL05-2015
Skills
- Customer Service
- Cash Handling
- Time Management
- Data Entry/POS
- Teamwork
- Filling
- Medical Terminology
- Computer Systems
- Communication /Detail Oriented
- Medicare/Medicaid
- Customer relationship building
- Call routing
- Sales and Up-selling abilities
Timeline
Medical Customer Service Rep
Randstad US, LLC
07.2025 - Current
Insurance Producer
Bankers Life Insurance Agency
02.2024 - 12.2024
Pharmacy Technician
Walgreens
08.2023 - 12.2023
Document Processor/Imaging
Exela Enterprise
09.2020 - 07.2023
Sales Adviser
Bed Bath & Beyond
05.2018 - 05.2020
Sales Supervisor
Banana Republic
02.2014 - 03.2018
Bachelor of Science - Business Administration
National Louis University
Associate of Arts - undefined
Olive Harvey College
Patient care Technician Certification - Phlebotomy and EKG
Excelsior Healthcare Academy