Ramsay Devereux

Freelance focus - early-stage startup research for product market viability/requirements

Provide ongoing UX research testing and best practices for Walletgyde an early-stage financial services management SAAS product to drive strategic business growth, feature creation and optimal product market value fit.

Led primary market research, providing targeted user personas to drive product proof of concept, feature development prioritization and market value fit for an internally funded, first-of-its-kind, airborne environmental measurement hardware system with companion digital SAAS reporting services.

Independently executed omnichannel social media campaigns, and strategically drove user adoption, education, sales, and feature development for an early-stage wearables fertility app via ethnographic, market, and competitive analysis, landscape for UX initiatives.

Optimized UXR ReOps cross-functional presentations, processes, and deliverables with a goal of doubling team member project volume and speed, while increasing team efficiency, consistency, ease of use with clear impactful and consistent insights.

• Established benchmarking report card and primary UX/UI KPIs utilizing eight quantitative and qualitative metrics to iteratively and comparatively qualify and optimize opportunities for Robert Half’s primary revenue-generating tool.

• Defined key content and usability improvement opportunities across four entry points for Robert Half’s primary product enhancing client trust, site traffic, comprehension, conversion, and revenue.

• Created a quantitative/qualitative benchmarking survey to iteratively and comparatively quantify and qualify user comprehension, satisfaction, and brand identity alignment, driving icon and illustration design direction with measurable ROI to create a cohesive, unique, recognizable, and adaptable brand asset system.

From pitch to production, secured winning proposals, SOW’s, aligned team resources, deliverables, and timelines, creating custom strategic solutions for Fortune 500’s.

• Led the creation of a custom AI-driven service design solution via ethnographic qualitative interviews, personas, journeys and executive workshops integrating Chubb’s four operational systems into one streamlined underwriter workflow, boosting efficiency and accuracy with a projected $2 billion annual savings.

• Defined ‘Digital Front Door’ and physician service design solution optimizing operational efficiency and profitability via targeted UXR surveys, journeys, personas, and workshops with 10% growth in admissions for Ramsay Healthcare UK.

As a Hewlett-Packard consultant, I aligned leadership to the current HCD-driven north star subscription product and payment model, establishing profitable market value fit, features, and roadmap outlooks through CX metrics, generative and evaluative research, storyboarding, and design thinking workshops.

• Optimized content, flow, features, and UI design for mobile to hardware onboarding, increasing installations and memberships via qualitative, A/B, usability testing.

• Defined an automated CX reporting system streamlining global metrics, enhancing executive business decisions, improving product health and user satisfaction.

• Directed iterative domestic to global product research, testing, and change management strategies for 15 product-specific onboarding flows into.

Singlehandedly led best practices, mentorship, and execution of all evaluative, generative, moderated/unmoderated, quantitative and qualitative UXR.

• Managed all UXR operations, vendors, and data analysis, including VOC board, CX reporting creation, and product health reports for a ~$225M IT job board.

• Served as a strategic partner to executive leadership, executing complex, large, mixed-methods research to inform product portfolios and business roadmaps.

• Provided personally tailored clinical intervention and mental health treatment for 20-30 women, children, and families who were seeking services to address functional life impairment symptoms related to the incidence of domestic violence, sexual assault, trauma, and abuse.
• Singlehandedly created, implemented, and ran a recreational and wilderness-based group therapy program for teens and families suffering from symptoms related to sexual assault and domestic violence.
• Worked as the off-site domestic violence, andsexual assault therapist for neighboring native tribal members.

• Throughout my tenure at EDCMH I worked during office hours and after hours completing state mandated and reviewed 5150 assessments and staffing the crisis hotline. I also completed individual, group, and milieu mental health and case management care for every program within the agency including mentally ill homeless adults, a day treatment program that caters to chronic and low functioning adults with serious psychotic disorders (schizophrenia being the prevailing dx.), brief and long term services to medical adults and children, substance abuse issues, and severely emotionally disabled children.
• I independently ran and developed an after-hours recreational program and organized program special events and functions. I assisted management in developing program and agency protocols and efficiency and independently represented the county through several collaborative community partnerships and activities.
• Facilitated weekly group sessions focused on various issues to help groups and individuals.
• Implemented behavioral management plans to address challenging behaviors.
• Referred patients or clients to community resources or specialists.

• Developed, managed, supported and executed mental health treatment and wilderness protocols for clinically savvy,wilderness-based treatment program for dually diagnosed youth-at-risk .
• Researched site history and environmental conditions to plan appropriate expeditions, instruction and commentary.
• Maintained accurate records of all activities and equipment used during trips.
• Ensured safety of all participants while on the trail through regular check-ins and emergency response protocols.
• Recognized hazardous situations and took appropriate action to ensure participant safety.
• Displayed strong public speaking skills and communication abilities to facilitate highest quality tour for guests.
• Organized and led wilderness excursions for up to 10 people.
• Created original curricula that incorporated experiential learning techniques.
• Performed risk management assessments of trail conditions and weather forecasts.