Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ramses Artavia

Houston,TX

Summary

Experienced professional skilled in leading teams to ensure on-time job completion. Adept at assigning tasks, training employees, providing feedback, and mediating conflicts. Implements company procedures and possesses excellent communication and listening skills. Provides leadership and vision to drive teams towards meeting goals. Energetic and successful at motivating and building positive team dynamics. Dedicated to fostering an open and communicative culture that empowers employees to contribute to company success. Recognized for guiding teams, boosting performance, and resolving issues and conflicts. Highly effective in process improvement and inventory control. Strong organizational skills with the ability to manage multiple priorities. Detail-oriented team player who handles multiple projects simultaneously with accuracy. Efficiently handles routine operations and proactively addresses problems. Highly experienced in fast-paced retail work, coordinating customer-facing and back-end functions. Excellent understanding of diverse cultures. Talented scheduler with an organized approach and familiarity with compliance and documentation requirements. Passionate job seeker committed to breaking limits to help achieve company goals. Customer service professional prepared to deliver exceptional support and resolve concerns with precision. Adept at addressing client needs and fostering collaboration for high satisfaction rates. Reliable team player with flexible adaptability, effective problem-solving, and communication skills. Strong leader dedicated to streamlining operations, decreasing costs, and promoting efficiency. Utilizes independent decision-making skills and sound judgment for positive impact on company success, I want to become someone in life and that's is the reason of myself in college as well, I need the opportunity to have better job and accomplish my goal to become a nurse.

Overview

4
4
years of professional experience

Work History

Costumer Service

Dan's Restaurant
07.2023 - Current
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Explained online self-help options to customers to promote additional and after-hours support choices.
  • Enhanced customer satisfaction by providing timely and accurate information on products and services.
  • Resolved customer complaints with empathy and professionalism, ensuring repeat business.
  • Assisted in training new hires, sharing best practices for exceptional customer service delivery.
  • Provided support during peak periods, effectively managing workload to avoid dropped calls or missed opportunities.
  • Handled escalated customer concerns with diplomacy and tact, finding agreeable solutions that satisfied both parties.
  • Supported colleagues during periods of high demand or staff shortages, displaying a strong teamwork mentality.

Supervisor

Space Center Houston
07.2020 - 06.2023
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Achieved results by working with staff to meet established targets.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Completed transactions, exchanges and returns to support payment processing.
  • Answered questions about store policies and addressed customer concerns.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Restaurant Busser

La Madeleine
08.2020 - 03.2021
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
  • Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
  • Assisted servers in managing their sections effectively, providing timely water refills and bread service.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Supported the overall dining experience by setting up tables with appropriate silverware, glassware, and linens.
  • Contributed to smooth restaurant operations by promptly resetting tables for new customers.
  • Increased efficiency in table turnover by quickly clearing dirty dishes and preparing tables for the next guests.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.

Education

Associate of Science - Nursing Practice

San Jacinto College
Pasadena, TX
08-2026

High School Diploma -

Clear Lake High School
2929 Bay Area Blvd, Houston, Tx, 77058
05-2021

Skills

  • Bilingual ( English/Spanish )
  • Priority management
  • Training and mentoring
  • Budgeting
  • Staff Management
  • Team Building
  • Organization and Time Management
  • Problem-Solving
  • Strategic selling
  • Teamwork and Collaboration
  • Decision-Making
  • Multitasking Abilities
  • Cash Handling
  • Subtraction and addition
  • Patience / organize
  • Complaint Handling
  • Social Media
  • Team Collaboration
  • Customer Engagement
  • Online chat and email
  • Call center experience
  • Public Speaking
  • Call Control
  • Troubleshooting
  • Customer Retention
  • Payment management
  • Customer Needs Assessment
  • Returns processing
  • Marketing
  • Inventory assistance
  • Customer Service
  • Problem-solving skills
  • Multitasking Abilities
  • Calm and Professional Under Pressure
  • Reliability
  • Excellent Communication
  • Computer Skills
  • Active Listening
  • Stress Tolerance
  • Self Motivation
  • Interpersonal Skills
  • Time management abilities
  • Continuous Improvement
  • Written Communication

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Costumer Service

Dan's Restaurant
07.2023 - Current

Restaurant Busser

La Madeleine
08.2020 - 03.2021

Supervisor

Space Center Houston
07.2020 - 06.2023

Associate of Science - Nursing Practice

San Jacinto College

High School Diploma -

Clear Lake High School
Ramses Artavia