Ramses Martinez
Rowland Heights,CA
Summary
Tech-savvy professional with advanced training and experience in customer service. Delivers above-average results to delight customers and drive internal enhancements. Always seeking new and improved strategies to achieve objectives. Resourceful attitude and quick-learner. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Leslies Pool Supply
La Puente, California
04.2023 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Developed a system for tracking inventory and ordering supplies as needed.
- Managed customer service inquiries and complaints in a timely manner.
- Created reports on sales trends, inventory levels, and financial data.
- Analyzed business performance data and forecasted business results for upper management.
- Maintained accurate inventory records and ensured that all supplies were properly stocked.
Tire Technician
America's Tire Company
City of Industry, CA
08.2022 - 09.2022
- Dismounted, mounted and repaired tires according to manufacturer specifications.
- Rotated, mounted and balanced tires on cars, trucks and vans.
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
- Maintained and managed tire and hardware inventory with [Timeframe] stock assessments.
Sales Associate
Wireless Advocates
05.2021 - 05.2022
- Provided positive first impressions to welcome existing, new and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Wireless Sales Associate
Premium Wireless
06.2020 - 04.2021
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Package Handler
FedEx
San Ysidro, CA
01.2020 - 02.2020
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed and loaded packages into correct trucks.
- Loaded package containers onto forklifts and transported into packaging areas.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Documented warehouse stock each day and reported inventory totals to supervisor.
Photographer/Editor
Fausto Polanco Furniture Store, Rosarito B.C
Rosarito, BC Mexico
06.2016 - 02.2017
- Photographed high-quality images for various print and digital projects.
- Designed user interface to meet client specifications and content management system.
- Followed verbal and written instructions to properly move and ship products.
- Communicated with clients to find and design layout best suited for client needs and location.
- Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
Crew Member
McDonald's
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
Education
High School Diploma -
CBTIS 278
Tijuana, BC06.2019
Skills
- Stocking and Replenishing
- Drive-Thru Operation
- Employee Training and Supervision
- Heavy Lifting
- Computer Proficiency and Microsoft Office
- Comparing Plans
- Building Customer Relationships and Loyalty
- Energy and Physical Stamina
- Meeting Sales Quotas
- Exceeding Customer Expectations
- Mobile Device Sales
- Shop Cleaning and Maintenance
- Diagnostic Skills
- Hydraulic Jacks
- Tire Casing Inspections
- Valve Stem Replacement
- Basic Tools
- Recruiting and interviewing
- Sales monitoring
- Employee Scheduling
- Money Handling
- Employee engagement
Languages
English
Professional
Spanish
Professional
Timeline
Assistant Manager
Leslies Pool Supply
04.2023 - Current
Tire Technician
America's Tire Company
08.2022 - 09.2022
Sales Associate
Wireless Advocates
05.2021 - 05.2022
Wireless Sales Associate
Premium Wireless
06.2020 - 04.2021
Package Handler
FedEx
01.2020 - 02.2020
Photographer/Editor
Fausto Polanco Furniture Store, Rosarito B.C
06.2016 - 02.2017
Crew Member
McDonald's
High School Diploma -
CBTIS 278
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