Identifix
RAMSES MONTOYA
Las Vegas,Nevada
Summary
Talented leader and analytical problem-solver with over 20 years of experience successfully managing front-line Automotive operations. Efficiently oversee maintenance and repair of shop equipment. Coordinate resources and staff to handle any requirement.
Seasoned Manager bringing demonstrated safety management and performance optimization skills gained during experience in Automotive Shop settings. Deliver in-depth training and mentoring to help each improve abilities and advance work quality.
Dependable, hardworking and level-headed in addressing diverse problems.
Hardworking Customer Service Representative with 20 years of experience working with Automotive Service Sales. Trained in project and time management with extensive knowledge of Service Advisor and and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Overview
1
1
Language
4
4
Certifications
22
22
years of professional experience
Work History
Business Owner
Oxomo Transport
Las Vegas, NV
08.2018 - 01.2021
- Oversaw business budget planning and administration, accounting functions, purchasing and payroll to handle financial needs.
- Trained and develop team members throughout 5 year business history.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Verified parts and materials through audit inspections and independent checks.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across logistic operations.
- Learned and remained updated on statutory requirements and regulations.
- Put together realistic budgets based upon costs and fees for effectively operating business.
Area Supervisor
Meineke Auto Care Centers
Las Vegas, NV
12.2015 - 08.2018
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Supervised daily operations, including employee performance, preventive maintenance and safety.
- Conducted training, licensing and vehicle inspections for new employees.
- Procured pricing information from various vendors to support cost-effective purchasing.
- Rolled out improved training programs for maintenance employees.
- Created work schedules and set up training for 50 employees working on fluid flush equipment.
- Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Processed orders and issued documentation.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
- Educated staff on strategies for handling difficult customers and challenging situations.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Trained newly hired Assistant Managers in upselling techniques, customer and employee care resolution , bolstering job expertise .
- Interview and Hire new potential employees .
- Interview , Investigate , Reprimand , Coach and Terminate Employees.
Service Manager
Ted Wiens
Las Vegas, NV
12.2013 - 12.2015
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements ( and provided detailed job training.
- Followed up with customers during and after installations to verify satisfaction.
- Maintained effective customer service by responding to service requests quickly to increase overall sales.
- Hired and trained tire and lube technicians to improve efficiency of department and cultivate productive work atmosphere.
- Developed written plans and obtained customer consent to proceed.
- Guided techs on automotive repair, tool usage and equipment operation.
Sales Representative Team Leader
Identifix
Las Vegas, NV
11.2012 - 12.2013
- Was Mexico Sales Team Leader
- Quoted prices, credit terms and other bid specifications.
- Implemented a consultative selling approach on all inbound calls
- Conducted business to business telephone sales.
- Contacted new and existing customers to discuss how their needs could be met with specific products and services.
- Maintained detailed account records and contact logs using GoldMine.
- Addressed negative customer feedback immediately.
- Effectively communicated with team members to maintain clearly defined expectations.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Generated minimum of 5 hot new leads each day
- Set up appointments with interested customers according to schedule availability.
- Overcame objections using friendly, persuasive strategies.
- Assisted with training and orientation of new employees.
Service Advisor
Ted Wiens
Las Vegas, NV
03.2004 - 10.2012
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted available products and services to customers during service, account management and order calls.
- Answered numerous calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Surpassed sales goals through implementation of effective sales strategies.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Met all customer call guidelines including service levels, handle time and productivity.
- Cross-trained and provided back up for customer service managers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Commercial Sales Manager
Pep Boys
Las Vegas, NV
01.2003 - 02.2004
- Traveled to different shops to negotiate large sales and contracts.
- Motivated team to meet and exceed sales goals.
- Planned, coordinated and implemented commercial sales functions and processes.
- Collaborated with local companies to meet diverse customer needs for rebuilding my own customers products.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions for shops.
- Outlined sales, warranty and service procedures.
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
Commercial Sales Manager
Oreily's Auto Parts
Las Vegas, NV
06.2001 - 01.2003
- Utilized effective communication and active listening skills to create client rapport to grow profitability.
- Helped resolve client problems quickly with superior customer service.
- Initiated sales strategies by recruiting new clients through approved methods.
- Built strong rapport with clients by understanding needs and clearly explaining products.
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
Commercial Sales Manager
AutoZone
LasVegas, NV
01.1999 - 06.2001
- Started as a sales associate and was promoted to Commercial Sales Manager within 6 Months
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained organized, presentable merchandise to drive continuous sales.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Maintained records related to sales, returns and inventory availability.
- Prepared cash deposits up to $10,000 with zero discrepancies.
- Prepared merchandise for sales floor by pricing or tagging.
- Tracked stock using company inventory management software.
Education
High School Diploma -
Nampa Senior High School
Nampa, ID 08.1998 - 08.1998
Skills
Excellent work ethic
Customer service management
After-sales support
Fluent in Spanish
Employee supervision
Payment processing
Upselling
Staff Management
Flexible & Adaptable
Leadership
Conflict resolution
Maintenance & Repair
Cultural awareness
Teamwork
Good listening skills
Training & Development
Certification
Firestone
Accomplishments
- Collaborated with team of 4 Techs and Operations Manager in the development of the first Hybrid repair shop for Ted Wiens .
- Supervised team of over 100 staff members.
- Firestone Certified
- Bridgestone Certified
- Michelin Certified
- Multiple #1 Sales awards and achievements .
- Won numerous flights, vacations and automotive racing experiences due to sales and knowledge.
- Always working for a promotion and better pay.
- Attended over 30 customer and employee behavioral care and sales classes .
- Mexico Sales Team leader at Identifix
- First District Manager for Meineke in Las Vegas
Software
Mitchell On Demand
Alldata
Techstream
TPMS SYSTEMS
Timeline
Business Owner
Oxomo Transport
08.2018 - 01.2021
Area Supervisor
Meineke Auto Care Centers
12.2015 - 08.2018
Service Manager
Ted Wiens
12.2013 - 12.2015
Sales Representative Team Leader
Identifix
11.2012 - 12.2013
Service Advisor
Ted Wiens
03.2004 - 10.2012
Commercial Sales Manager
Pep Boys
01.2003 - 02.2004
Commercial Sales Manager
Oreily's Auto Parts
06.2001 - 01.2003
Commercial Sales Manager
AutoZone
01.1999 - 06.2001
High School Diploma -
Nampa Senior High School
08.1998 - 08.1998