Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ramses Segovia

Chicago,IL

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Swing Shift Manager

McDonald's
06.2022 - Current
  • Improved employee productivity by implementing efficient scheduling and task allocation strategies.
  • Addressed customer concerns promptly, leading to increased customer satisfaction rates.
  • Motivated staff to perform at peak efficiency and quality.
  • Enhanced team performance by providing regular coaching, training, and feedback sessions.
  • Promoted a positive work culture, resulting in improved team morale and job satisfaction.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Barback

Gale Street Inn.
03.2019 - 06.2019
  • Improved customer satisfaction by efficiently stocking and organizing bar supplies and maintaining a clean workspace.
  • Collaborated with kitchen staff to expedite food orders for bar patrons, leading to improved guest satisfaction.
  • Decreased wait times for guests by quickly clearing tables and resetting them for new arrivals.
  • Ensured smooth bar operations by promptly cleaning glassware and utensils, allowing bartenders to focus on serving customers.
  • Enhanced customer experience by engaging with patrons in a friendly and personable manner while assisting bartenders.
  • Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.

Education

BBA - Entrepreneurship

University of Illinois At Chicago
Chicago, IL
12.2024

Associate of Arts -

City Colleges of Chicago - Wilbur Wright College
Chicago, IL
2022

Skills

  • Emotional intelligence
  • Delegation abilities
  • Active listening
  • Analytical skills
  • Product knowledge
  • Customer service

Languages

Spanish
Native or Bilingual

Timeline

Swing Shift Manager

McDonald's
06.2022 - Current

Barback

Gale Street Inn.
03.2019 - 06.2019

BBA - Entrepreneurship

University of Illinois At Chicago

Associate of Arts -

City Colleges of Chicago - Wilbur Wright College

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Ramses Segovia