Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
Work History
Intake Associate
A AND M PERSONNEL SERVICES
Tucson, Arizona
06.2023 - 10.2023
Developed strong customer service skills through daily interactions with customers
Trained new employees on basic service techniques and procedures
Assisted with inventory by identifying and marking items for removal from shelves or storage areas
Participated in team meetings, providing insights to improve operations
Maintained up-to-date knowledge of organizational policies, procedures, and regulations
Approached guests and initiated conversations to determine needs and preferences
Greeted visitors upon arrival and directed guests to appropriate facility locations
Updated account information in company databases.
Tracked incoming requests for services and assigned them appropriately according to departmental standards.
Interviewed guests to complete case histories and intake forms.
Answered phone calls to provide assistance, information and medical personnel access.
Maintained up-to-date knowledge of program policies and procedures.
Documented progress notes on a regular basis detailing any changes in guest's status or condition.
Analyzed data collected during intakes to identify trends in service utilization or areas of need.
Produce Office Dispatcher (Seasonal)
C&V WAREHOUSE LLC
Nogales, Arizona
05.2021 - 07.2021
Provided timely updates to customers regarding their orders or requests.
Assigned drivers to appropriate routes based on customer needs.
Prepared daily work and run schedules.
Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Updated records of driver locations, delays, and cancellations.
Utilized various software systems to facilitate movement, planning and scheduling.
Documented services performed, operations information, and dispatch details in system.
Dispatched drivers to meet daily delivery needs for company customers.
Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
Maintained logs of all incoming calls and assigned tasks.
Scheduled loads according to priority and available equipment.
Answered customer requests with information about product availability, shipping information and status updates.
Warehouse Worker (Part-Time)
BOURN COMMODITIES TRADING
Nogales, Arizona
05.2019 - 05.2021
Loaded, unloaded and moved material to and from storage and production areas
Wrapped pallets in shrink wrap prior to loading
Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations
Consistently lifted materials weighing as much as 100 pounds
Cleaned and maintained warehouse in compliance with OSHA safety standards
Checked packages and merchandise for damage and notified vendors
Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
Performed general cleaning tasks
Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution
Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
Counted number of boxes or units in loading docks to confirm proper completion of work orders.
Seasonal Distributor
TR DISTRIBUTION
Tucson And Phoenix, AZ
05.2018 - 07.2018
Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns
Displayed products properly at customer sites and according to company specifications and policies
Stayed in open communication with existing customers to offer immediate access to new products
Identified customers' needs and provided information on appropriate products in an effort to promote cross-selling
Communicated regularly with boss for delivery route details and changes.
Supplied wide range of customers with key products in alignment with specified amounts and schedules.
Contacted customers prior to delivery to coordinate delivery times.