Ramses Zepeda
Los Angeles,CA
Summary
Driven and reliable with a commendable work ethic, honed across roles at Marugame Udon and other esteemed establishments. Excelled in customer service, boosting satisfaction through effective communication and interpersonal skills. Demonstrated leadership by mentoring peers, showcasing a blend of supervision capabilities and a friendly, positive attitude. Proven multitasker, adept in Spanish, ensuring operational excellence and client delight.
Overview
4
4
years of professional experience
Work History
Crew Member
Marugame Udon
Glendale, CA
10.2024 - Current
- Resolved customer complaints in a professional manner.
- Wiped down tables and equipment, swept and refilled stock.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
Busser/Runner
Rio Nuevo LLC
Los Angeles, CA
08.2023 - 12.2024
- Ensured a reliable, welcoming demeanor throughout engagements.
- Assisted in the preparation of large parties and special events to ensure smooth service.
- Pre-bussed and cleared tables in a timely manner to reduce wait periods.
- Exceeded performance standards through undertaking various responsibilities aiding team members and enhancing customer interactions.
- Expedited food to tables to assist servers during busy periods.
- Relayed orders to bar and kitchen by swiftly and precisely recording guest selections.
- Implemented and adhered to health and safety regulations to ensure a safe dining environment.
- Stock ice buckets, water pitchers, wine glasses, or other bar items as needed, while ensuring other stations remain stocked with the necessary items for meal periods.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Increased sales through effective promotion of desserts, appetizers, and specialty drinks.
Crew Member
Marugame Udon
Glendale, CA
09.2022 - 01.2023
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Drove team success by quickly completing multiple tasks.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Upheld high productivity and quality in operations, even when taking several positions.
- Coached new team members on food safety and sanitation processes, customer service, menu education.
- Provided exceptional service to high volume of daily customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remodeling Crew Member
General Remodeling And Construction
City of Los Angeles, CA
09.2020 - 12.2020
- Worked productively as lead or helping team member and drove customer satisfaction.
- Completed construction tasks: insulation installation, carpentry, framing, and drywall building.
- Gained independent working skills and guided and mentored less experienced team members.
- Assessed building structural components to determine safe and quick demolition strategies
- Collected and removed debris from work sites to maintain team productivity and minimize safety hazards
- Used picks and shovels to dig, spread/level dirt & gravel.
Education
Associate of Arts - General Aircraft Maintenance
Antelope Valley College
Lancaster, CA08-2027
High School Diploma -
John Marshall High Schopl
Los Angeles06-2022
Skills
- Good Work Ethic
- Communication and Interpersonal skills
- Positive Team Player
- Supervision & Leadership
- Active Listening, Attention to Detail
- Situational Awareness
- Focus and Follow-Through
- Fluent in Spanish
- Respectful, Reliable, & Trustworthy
- Friendly, Positive Attitude
- Customer Service & People skills
- Multitasking and Prioritization
Timeline
Crew Member
Marugame Udon
10.2024 - Current
Busser/Runner
Rio Nuevo LLC
08.2023 - 12.2024
Crew Member
Marugame Udon
09.2022 - 01.2023
Remodeling Crew Member
General Remodeling And Construction
09.2020 - 12.2020
Associate of Arts - General Aircraft Maintenance
Antelope Valley College
High School Diploma -
John Marshall High Schopl
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