Ramsey Abreu
Land O' Lakes,Florida
Summary
Experienced Division Manager with 19 years of success in insurance restoration operations, specializing in remediation and rebuilding services. Leading teams in high-pressure situations, resolving complex bilingual inquiries and maintaining high quality standards. Known for driving repeat business, utilizing strategic leadership and collaboration to meet company goals through consistent, organized practices.
Exceled at managing time-sensitive projects, adapting to new challenges, and fostering operational efficiency. Proven track record includes exceeding client expectations and enhancing the organizational brand through strong decision - making and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Division Manager
EE&G Construction and Restoration
2005.09 - Current
- Identified areas of improvement in operational workflows to better align resources with organizational goals.
- Developed strong team dynamics through regular communication, collaboration, and goal-setting initiatives.
- Oversaw the Demolishing interior of buildings and towers to bare shell structure and rebuild and prepared for resident move in.
- Built relationship with different trades and oversaw reconstruction of interior homes after hurricanes.
- Delivered high-quality products or services consistently by maintaining strict quality control processes throughout the division''s operations.
- Oversaw cross-functional teams to ensure seamless coordination on complex projects or initiatives.
- Met project deadlines without sacrificing build quality or workplace safety.
- Boosted customer satisfaction rates by addressing concerns promptly and effectively resolving issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts with clients and insurance.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Oversaw division budgets in excess of $4-6 million USD per year.
Education
Associate of Science - Computers
Florida Computer And Business School
Miami, FL01.1999
High School Diploma -
Murry Bergtraum
New York, NY07.1991
Skills
- Customer relationship development
- Operations Management
- Teamwork and Collaboration
- Customer Service
- Multitasking
- Excellent Communication
- Team Collaboration
- Relationship Building
- Project Implementation
Certification
- Florida Mold Remediation License
- Florida Assessor License
Languages
Spanish
Native or Bilingual
Timeline
Division Manager
EE&G Construction and Restoration
2005.09 - Current
Associate of Science - Computers
Florida Computer And Business School
High School Diploma -
Murry Bergtraum
- Florida Mold Remediation License
- Florida Assessor License
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