Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ramsey Appiagyei

Dallas,TX

Summary

Team-oriented individual promoting exemplary project management and risk oversight skills. Well-versed in building positive relationships with customers and other stakeholders. Demonstrative Scrum Master with a great background on leading high-performance teams. Considered expert in prioritizing tasks and optimizing workflows, strong requirements gathering, and keeping stakeholders up to date with our scope development . Skilled at overseeing complex, high-value technical projects with excellent planning competencies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Scrum Master II

FedEx
11.2019 - Current
  • Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
  • Applied agile methodology to shorten cycle time and achieve target margins.
  • Assisted and coached PO on managing product backlog and supported Scrum framework for monthly sprint releases.
  • Worked with cross-functional teams and assisted them to successfully complete multiple projects.
  • Practices the core Agile principles of collaboration, prioritization, accountability, and practices continuous improvement.
  • Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
  • Provide status reporting on key performance indicators (KPIs), schedule, resources, and milestone delivery

Scrum Master

UPS
03.2017 - 10.2019
  • Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
  • Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
  • Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
  • Worked to provide continuous improvement for product development lifecycle.
  • Streamlined and optimized workflow and communication by implementing Agile frameworks.
  • Communicated project updates to stakeholders at all levels.
  • Monitored and tracked project progress to support timely completion.

Customer Service Specialist

Azure
07.2015 - 03.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Complied with company policies and procedures by encouraging positive and effective work environment among employees.
  • Developed customer service improvement initiatives to decrease customer wait times.

Education

Bachelor of Science - Psychobiology

Eastfield College
Mesquite, TX
06.2015

High School Diploma -

John Horn High School
Mesquite, TX
06.2010

Skills

  • Backlog Management
  • Agility Improvements
  • Organizational Structure
  • Development Team Trainings
  • Performance Monitor
  • Deliverable Tracking
  • Release Planning
  • Stakeholder Negotiations
  • Risk Mitigation Planning
  • Software Process Management
  • Risk Identification
  • Quality Deliverables

Certification

  • Certified Scrum Master (CSM)
  • Professional Scrum Master 1 (PSM1)

Timeline

Scrum Master II

FedEx
11.2019 - Current

Scrum Master

UPS
03.2017 - 10.2019

Customer Service Specialist

Azure
07.2015 - 03.2017

Bachelor of Science - Psychobiology

Eastfield College

High School Diploma -

John Horn High School

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Ramsey Appiagyei