Ramsey Copeland
Summary
Results-driven professional with expertise in customer relations and safety compliance. Demonstrates ability to resolve issues promptly and train team members on best practices, enhancing service quality and collaboration. Adapts quickly to changing environments, maintaining high standards of performance in fast-paced settings.
Overview
3
3
years of professional experience
Work History
Digital TL
Walmart
Alexandria
08.2025 - Current
- Executed day-to-day duties with precision, contributing to overall operational effectiveness.
- Collaborated with diverse group of coworkers to achieve shared goals and resolve product and service issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Supported and guided colleagues, fostering a collaborative work environment.
Personal Shopper
Walmart
Alexandria
06.2023 - 08.2025
- Maintained knowledge of current promotions and store policies for customer assistance.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Satisfied customers with quick, accurate service under tight deadlines.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Scanned items when pulling from shelves to update system stock information.
- Assisted customers in selecting items that met their individual needs and preferences.
- Greeted customers and answered product or service questions.
- Suggested comparable products to replace out-of-stock items.
- Reduced process lags by training employees on best practices and protocols.
- Followed proper procedures when accepting returns or exchanging items for customers.
- Ensured all safety protocols were followed when handling hazardous materials such as cleaning supplies.
- Listened to customer needs to identify and recommend best products and services.
- Developed relationships with loyal shoppers by providing personalized shopping experiences.
Education
High School Diploma -
Alexandria Area High School
Alexandria, MN06-2022
Skills
- Customer service
- Safety compliance
- Time management
- Problem solving
- Employee training
- Friendly, positive attitude
- Active listening
- Analytical and critical thinking
- Troubleshooting
- Multitasking Abilities
- Customer relations
- Team management
- Verbal communication
- Dependable and responsible
Timeline
Digital TL
Walmart
08.2025 - Current
Personal Shopper
Walmart
06.2023 - 08.2025
High School Diploma -
Alexandria Area High School