Ramu Madamsetty
Irving,TX
Summary
Enthusiastic and dedicated professional, poised to contribute to team success through hard work, meticulous attention to detail, and exceptional organizational skills. Possessing a solid foundation in ServiceNow tools, coupled with a fervent motivation to learn, grow, and excel in the Cloud Field. A collaborative team player with excellent technical abilities, backed by 2 years of relevant experience. Currently expanding expertise to include React JS, driven by a passion for staying at the forefront of technology trends.
Overview
4
4
years of professional experience
Work History
IT Analyst
HCL TECHNOLOGIES
12.2019 - 04.2022
- Recommend Knowledge Management infrastructure for Aperam ITSD team with the best solutions
- Conducted computer diagnostics, investigating and resolving problems, and providing technical assistance and support through our Service Request, Knowledge Feedback Tasks, Knowledge Base, and Incident Request management modules
- Co-manage a knowledge base for creating and distributing content used by internal teams globally across functions
- Obtained and analyzed performance metric data, providing recommendations for resolving defects to the various Teams and Senior Management
- Analyzed and created new configurations and modifications for packaged software, meeting business and system requirements
- Supervised and Performed Audits and Managed the IT infrastructure including servers, security, networking, storage systems, and desktops, ensuring accuracy of over 90% in the KMDB
- Developing and maintaining comprehensive procedures and supporting documentation to manage applications
Team Lead Role
ANURAG UNIVERSITY – GATE PASS MANAGEMENT SYSTEM(Bachelor’s Project)
05.2018 - 05.2019
- Spearheaded the development of the Gate Pass Management System during my bachelor's program, showcasing expertise in ASP.NET C# and SQL Server
- Designed and implemented a comprehensive software application to manage the entry and exit of students, ensuring efficient tracking and easy management of each student's movements within the institution
- Addressed the limitations of manual methods by automating the process, eliminating tedious data entry in registers, and enabling quick retrieval of information on demand
- Implemented searching functionalities based on various factors such as time, date, department, and student hall ticket number, streamlining data access and retrieval
- Generated detailed reports based on specified factors, contributing to effective decision-making processes
- Enhanced campus security by providing a computerized gate pass system, offering a reliable reference in case of issues
- Maintained a secure administrative end, ensuring that only authorized administrators had access to the system
- Worked closely with top-level management to facilitate seamless data entry and exit procedures for students
- Collaborated in the design and development of the desktop application using ASP.NET C# with SQL Server as the backend, demonstrating strong technical skills in the software development life cycle
Education
Masters in Computer Science -
Southern Arkansas University
Arkansas05.2024
Bachelor of Technology - Information Technology
Anurag Group of Institutions
05.2019
Higher Secondary School - MPC
Narayana Junior College
06.2015
Secondary School Education -
Excellent Grammar High School
06.2013
Skills
- ServiceNow, Knowledge Management, Incident Management, React JS ASP Net, HTML, CSS, BootStrap, SQL, MySQL
- Business Analysis and Development, Excellent Communication and Interpretation skills
Timeline
IT Analyst
HCL TECHNOLOGIES
12.2019 - 04.2022
Team Lead Role
ANURAG UNIVERSITY – GATE PASS MANAGEMENT SYSTEM(Bachelor’s Project)
05.2018 - 05.2019
Masters in Computer Science -
Southern Arkansas University
Bachelor of Technology - Information Technology
Anurag Group of Institutions
Higher Secondary School - MPC
Narayana Junior College
Secondary School Education -
Excellent Grammar High School
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