Ramuna Giri
Nashville,TN
Summary
Dynamic hospitality professional with a proven track record at 1 Hotel Nashville, excelling in financial oversight and high-profile guest engagement. Spearheaded team training, enhancing customer service management, and problem-solving skills. Fluent in three languages, adept at reservations management and POS system operation, consistently achieving high customer satisfaction ratings.
Overview
8
8
years of professional experience
Work History
Front Desk Supervisor
1 Hotel Nashville
Nashville, TN
06.2024 - 11.2024
- Ensured that front desk staff consistently delivered excellent customer service.
- Possessed current knowledge of hotel services and features.
- Managed customer grievances with prompt resolution.
- Coordinated room assignments by considering guest preferences and special requests whenever possible.
- Performed administrative tasks such as filing documents, answering phone calls and emails.
- Developed training plans for new hires or existing employees needing additional instruction in certain areas.
Front Desk Receptionist
1 Hotels
Nashville, TN
11.2023 - 06.2024
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Hotel Duty Manager
Al Wathba Luxury Collection
Abu Dhabi, UAE
04.2023 - 11.2023
- Instituted comprehensive procedures for operational consistency.
- Managed records of bookings, cancellations, payments and guest details.
- Monitored and protected guests, employees, and property assets for optimal safety.
- Coordinated day-to-day activities of departments such as front desk, cleaning crew, repairs team and culinary services.
- Organized regular meetings with department heads to discuss operational issues and service improvements.
- Trained new hires on company policies, job duties and workflows.
Front Desk Supervisor
Al Wathba Luxury Collection
Abu Dhabi, UAE
03.2022 - 04.2023
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Maintained accurate records for tracking progress and performance of team members.
- Provided training and guidance to team members on operational procedures and best practices.
- Conducted regular reviews with team members to assess their performance and provide feedback as needed.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Collaborated with senior leadership on strategic initiatives related to operations.
Front Desk Agent
Al Wathba Luxury Collection
Abu Dhabi, UAE
03.2021 - 03.2022
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Provided information about hotel amenities, services, and local attractions.
- Maintained cleanliness of lobby area at all times.
- Inputted guest information into computer system accurately and securely.
Front Desk Agent
Aloft Al Ain
Al Ain , UAE
05.2017 - 02.2021
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Assisted with luggage handling for incoming guests.
- Ensured that all safety regulations were followed according to company standards.
- Verified accuracy of room rates and other charges during check-in process.
Education
High School Diploma -
Ideal College
Chabahil, Kathmandu 12-2016
Skills
- Financial Oversight
- Account Management
- High-Profile Guest Engagement
- Hospitality services
- Team building and supervision
- Guest check-in and check-out
- Scheduling and planning
- Administrative skills
- Fluent in Nepali, Hindi and English
- Reservations management
- Concierge support
- POS system operation
- Listening skills
- Operations oversight
- Customer service management
- Problem-solving skills
Languages
English
Professional
Hindi
Professional
Nepali
Native/ Bilingual
References
References available upon request.
Timeline
Front Desk Supervisor
1 Hotel Nashville
06.2024 - 11.2024
Front Desk Receptionist
1 Hotels
11.2023 - 06.2024
Hotel Duty Manager
Al Wathba Luxury Collection
04.2023 - 11.2023
Front Desk Supervisor
Al Wathba Luxury Collection
03.2022 - 04.2023
Front Desk Agent
Al Wathba Luxury Collection
03.2021 - 03.2022
Front Desk Agent
Aloft Al Ain
05.2017 - 02.2021
High School Diploma -
Ideal College
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