Ramund Wallace
Grand Prairie,TX
Summary
Detail-oriented Business Analyst with 13 years of experience conducting analysis and research to come up with solutions to common business problems. Polished in formulating business improvement strategies, analyzing data, quality assurance testing, communicating with stakeholders and overseeing new technology solutions. Recognized as a decisive leader and excellent team player with in-depth knowledge of computing systems and project management techniques to drive an organizations growth.
Overview
13
13
years of professional experience
Work History
Business Analyst IV
J. P. Morgan Chase
Plano, TX
05.2020 - Current
- Posed a diverse set of areas of expertise that effectively bridged the gap between the organization’s business needs and its IT solutions.
- Assumed project management and collaboration responsibilities guiding the project from start to finish, which included overseeing timelines, resource allocation, leveraging platforms such as Jira and Confluence.
- Demonstrated expertise in collecting, analyzing, and interpreting data to support decision making, identified trends and highlight opportunities for improvement.
- Collaborated with stakeholders across departments to define requirements, outline project scope, objectives and deliverables.
- Evaluated business processes for improvement opportunities through automation or streamlining.
- Served as primary point of contact who utilized SAT (System Access Tool) to submit access request and managed profile bundles for the entire Chase Home Lending Serving Quality department, ensuring timely and accurate fulfillment of access needed.
- Provided timely and accurate access to governance records to identify discrepancies, address gaps and improve record keeping.
- Served as an internal resource for users seeking assistance with the ACES (Automated Compliance Evaluation System) application, AD HOC request, onboarding guidance, trained and imported data, set up audits and assigned quality review to analysts.
- Skilled in facilitating change, documented business requirements, managing the transition, and ensuring that changes are effectively integrated into the business to meet organizational goals.
Quality SR Specialist IV
J. P. Morgan Chase
Lewisville, TX
08.2019 - 05.2020
- Completed end-to-end quality control analysis for non-retention customer workout solutions in Loss Mitigation.
- Stayed updated on changes in mortgage lending laws and regulations at the federal, state, and local levels. Ensured that all lending practices complied with regulations and that any updates were communicated to relevant team promptly.
- Developed, implemented and refined the quality assurance strategy and policies to mitigate risks associated with all aspects of home lending, loan origination and servicing.
- Set quality standards and benchmarks for loan processing that identified trends, aligned with regulatory requirements and industry best practices.
- Utilized data to analytics to drive decisions in quality management as well as enhance loan processing efficiency and accuracy.
- Identified potential areas of risk in loan processing and underwriting procedures while working with relevant departments to implement mitigation strategies.
- Reviewed past loans for non compliance or errors, created checklists, procedures and audit protocols.
- Regularly communicated with senior management, regulatory bodies, and internal team about quality assurance measures, audit findings, and compliance updates. Ensured transparency and alignment across the organization regarding quality standards
- Led process improvement initiatives aimed at streamlining loan processing workflows, enhance accuracy, and reduce turnaround times.
- Adopted new technologies, reengineered processes, or implemented best practices.
- Maintained documentation related to quality audits, compliance checks, and process improvement efforts
- Generated detailed reports for internal use and regulatory submissions that highlighted the organization's adherence to quality and compliance standards.
Quality SR Specialist III
J. P. Morgan Chase
Lewisville, TX
06.2016 - 08.2019
- Completed end-to-end quality control analysis for non-retention customer workout solutions in Loss Mitigation.
- Performed User Acceptance Testing (UAT) for application enhancements and design changes, which included creating test cases, completing testing and communicating inconsistencies.
- Served as a Subject Matter Expert (SME) for multiple investor requirements for loss mitigation, non retention and solutions.
- Assisted with research on various reports and projects as needed to support Quality Servicing team.
- Developed policies or methods to improve quality check efficiencies.
- Maintained a high production, low exception and internal audit rate, which was ranked in the top ten percent of the Quality department.
- Received Keys Recognition Award multiple years in 2016, 2017, and 2018.
- Helped the department achieve an Exceeds Standard Rating in 2017 and 2018.
Quality Assurance/Quality Control Analyst II
J. P. Morgan Chase
06.2012 - 06.2016
- Completes end-to-end quality control analysis for Retention customer workout solutions in Loss Mitigation.
Mortgage Banking Relationship Manager
J. P. Morgan Chase
05.2011 - 05.2012
- Partnered with customers on retention solutions for home mortgage accounts.
Education
Bachelor of Arts (BA) - Communications
University of North Texas
Skills
- Project Workstreams
- Intelligent Decision-Making
- Data Assessment And Analysis
- Solution Implementation
- Business Process Improvement
- Audit Coordination
- Strong Interpersonal Communication
- Strategic Analysis Skills
- Managing Multiple Projects
- Identifying Risks
Timeline
Business Analyst IV
J. P. Morgan Chase
05.2020 - Current
Quality SR Specialist IV
J. P. Morgan Chase
08.2019 - 05.2020
Quality SR Specialist III
J. P. Morgan Chase
06.2016 - 08.2019
Quality Assurance/Quality Control Analyst II
J. P. Morgan Chase
06.2012 - 06.2016
Mortgage Banking Relationship Manager
J. P. Morgan Chase
05.2011 - 05.2012
Bachelor of Arts (BA) - Communications
University of North Texas
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