Ramy Barghoud
Montréal
Summary
I am a motivated and fully bilingual manager with well over fifteen years' experience & background in finance, risk assessment and operations management. Core competencies include strong inter personal skills, human touch and high level of patience as well as excellent communication and time management skills with a keen analytical sense and problem solving. I handle tasks with accuracy and efficiency. I am currently seeking new challenges that will utilize my skillset but also allow me to develop and grow my competences.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Transportation Operations Manager (Regional)
Amazon Canada
05.2024 - Current
- Led a team of 18 Managers across 5 sites in Montreal and Ottawa with the following tasks
- Championed sustainable practices within transportation operations, resulting in reduced carbon emissions and overall environmental impact.
- Enhanced transportation efficiency by optimizing route planning and scheduling.
- Managed complex logistics projects involving multiple stakeholders while ensuring timely completion and meeting project objectives.
- Established a positive work culture that promoted teamwork, accountability, and open communication among employees at all levels within the organization.
- Developed strong relationships with vendors and negotiated favorable contracts for improved service quality.
- Analyzed data trends to identify opportunities for process improvements, contributing to increased efficiency and cost savings.
- Conducted risk assessments for potential disruptions in supply chain operations while developing contingency plans accordingly.
Branch Manager - Griffintown Branch
TD Canada Trust
09.2021 - 04.2024
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Taking the role of player coach when short staffed to insure operational continuance. Completed investment transactions for customers (Mutual funds or other) as well as financing requests.
Branch Manager - South Shore Market
BMO (Bank Of Montreal)
09.2010 - 09.2021
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Taking the role of player coach when short staffed to insure operational continuance. Completed investment transactions for customers (Mutual funds or other) as well as financing requests.
Manager Lending & Investment (NACCC - MHO)
BMO (Bank Of Montreal)
09.2016 - 09.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
CCAM (Assistant Manager), Lending & Investment
BMO (Bank Of Montreal)
01.2015 - 08.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
CCCA (Customer Contact Centre Agent), Lending and Investment
BMO (Bank Of Montreal)
06.2013 - 12.2014
- Assisted customers in selecting appropriate loan products based on their financial goals and needs.
- Educated customers on different classifications of loans and credit options as well as service terms.
- Ensured accuracy of submitted applications, minimizing delays due to missing or incorrect information.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
CCCA (Customer Contact Centre Agent), Direct Banking
BMO (Bank Of Montreal)
09.2010 - 06.2013
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Credit Administration Services
TD Canada Trust
04.2010 - 06.2010
- Provided exceptional customer service by promptly addressing client inquiries and concerns related to their loans or accounts.
- Enhanced the accuracy of financial reports by conducting thorough reviews of credit data and documentation.
Senior auditor
HLB Barghoud & Ass
02.2009 - 12.2009
- Evaluated the accuracy of financial reporting systems, identifying areas for improvement and recommending corrective actions.
- Implemented best practices in auditing procedures through continuous learning and professional development activities.
- Managed multiple concurrent audits, effectively prioritizing tasks to meet deadlines without compromising quality.
- Created a more collaborative work environment by fostering open communication channels between auditors, management, and other stakeholders.
Intermediate Staff auditor (Business Risk Services / SOX testing and internal audit)
Ernst & Young
12.2007 - 01.2009
- Evaluated the accuracy of financial reporting systems, identifying areas for improvement and recommending corrective actions.
- Implemented best practices in auditing procedures through continuous learning and professional development activities.
- Managed multiple concurrent audits, effectively prioritizing tasks to meet deadlines without compromising quality.
- Created a more collaborative work environment by fostering open communication channels between auditors, management, and other stakeholders.
Junior Auditor (Manufacturing Retail & Distribution Team)
K.P.M.G
09.2006 - 11.2007
Education
Bachelor - Business Administration
American University Of Beirut
02.2006
Skills
- Advanced knowledge of Microsoft Office programs: Word, Excel, Power Point
- Complex Problem Solving
- Judgment and Decision Making
- Analytical skills
- Time Management
- Coaching
- Communication
- Risk evaluation & assessment
- Customer experience & relationship
Certification
Investment Funds in Canada (CSI)
Branch Compliance Manager (CSI)
Hobbies and Interests
- Basket-ball
- Soccer
- Hockey
- Music
- Ski
- Tennis
- Chess
Languages
English
French
Arabic
Timeline
Transportation Operations Manager (Regional)
Amazon Canada
05.2024 - Current
Branch Manager - Griffintown Branch
TD Canada Trust
09.2021 - 04.2024
Manager Lending & Investment (NACCC - MHO)
BMO (Bank Of Montreal)
09.2016 - 09.2020
CCAM (Assistant Manager), Lending & Investment
BMO (Bank Of Montreal)
01.2015 - 08.2016
CCCA (Customer Contact Centre Agent), Lending and Investment
BMO (Bank Of Montreal)
06.2013 - 12.2014
Branch Manager - South Shore Market
BMO (Bank Of Montreal)
09.2010 - 09.2021
CCCA (Customer Contact Centre Agent), Direct Banking
BMO (Bank Of Montreal)
09.2010 - 06.2013
Credit Administration Services
TD Canada Trust
04.2010 - 06.2010
Senior auditor
HLB Barghoud & Ass
02.2009 - 12.2009
Intermediate Staff auditor (Business Risk Services / SOX testing and internal audit)
Ernst & Young
12.2007 - 01.2009
Junior Auditor (Manufacturing Retail & Distribution Team)
K.P.M.G
09.2006 - 11.2007
Bachelor - Business Administration
American University Of Beirut
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