Ramy Dawood
Phoenix,AZ
Summary
Positive Operations Manager with an optimistic attitude toward striving to be the best in terms of performance and customer satisfaction. Proficient at carrying out regular operational reviews and leading teams. Knowledge of budgeting, succession planning and performance management.
Overview
7
7
years of professional experience
Work History
Facilities Manager
LAZ Parking
06.2022 - Current
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Traveled to over 3 locations per week to manage each store and perform reviews of individual managers and employees.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Hotel Valet Manager
Ace Parking
06.2021 - 03.2022
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Provided exceptional service and assistance to guests upon check-in.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Increased customer service ratings through personable service.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Created and managed accurate occupancy forecasts and budgets.
Site Manager
Ace Parking
03.2016 - 05.2021
- Interviewed, hired, and trained new workers.
- Oversaw all daily office operations and equipment maintenance.
- Created weekly and monthly reports and presentations for management team.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Associate of Arts - Automotive Engineering Technology
Grossmont College
El Cajon, CA05.2017
Skills
- Contract Law
- Grounds Management
- Schedule Coordination
- Performance Assessment
- Microsoft Dynamics
- Customer Care
- Office Supplies and Inventory
- Data Entry Software
- Budget Administration
- Fire Safety Regulations
Languages
Arabic
Native or Bilingual
Timeline
Facilities Manager
LAZ Parking
06.2022 - Current
Hotel Valet Manager
Ace Parking
06.2021 - 03.2022
Site Manager
Ace Parking
03.2016 - 05.2021
Associate of Arts - Automotive Engineering Technology
Grossmont College